XMReality for Dynamics
by XMReality
Easy-to-use video calls for remote support, sales, inspections and audits with advanced guide tools
XMReality is a remote visual assistance solution designed for support, sales, inspections and audits. Enhanced by augmented reality and designed for ease of use, XMReality is powerful enough to make remote problem solving faster than ever before, and still simple enough to have anyone in your organization use it. With zero implementation time you can get started immediately. Built in documentation capabilities means that when you hang up your call, you’re already done documenting your support case or sales quote.
Compared to a standard video call it makes problem resolution faster, first-time-to-fix and time-to-repair shorter, audits and inspections simpler and it improves user satisfaction. With XMReality you avoid dispatching people to go on site, getting rid of travel costs, and minimizing your environmental impact.
XMReality Remote Guidance is enabled by a combination of real-time video, automated documentation with recordings, snapshots and transcripts as well as augmented reality powered guide tools such as hand and object overlays, pointers, and annotations
Get started immediately
With no need for on-site infrastructure you can sign up for an XMReality account and get started immediately. Fully integrated into Dynamics, you place your calls right from within the system you already know and use. The people you connect with get a web link delivered by SMS text message, WhatsApp or other communication, and do not need any app downloads and sign-ups to start.
Documentation
When you hang up, your documentation work is done. Capture image snapshots, record or transcribe the entire call, get automated summaries and topic detections, or write notes. All documentation is readily available within Dynamics, attached to any relevant objects such as contacts or cases.
Powerful guide tools
Powered by augmented reality, our in-call guide tools such as hands overlay makes it easy to give clear instructions without ambiguity, making problem solving and other remote tasks faster.
Easy to use
Designed with ease of use in mind, anyone in your organization will be able to use the full power of XMReality immediately. Our intuitive user interface requires no prior knowledge of remote visual assistance to set up calls with anyone, be it colleagues, suppliers or customers.
Enterprise grade
Calls encrypted end-to-end, and call content never stored on our servers, keeps your sensitive information private. With custom branding you can give your employees, suppliers and customers an experience in line with your visual identity. And powerful administration capabilities and detailed statistics puts you in control of users and usage.