Return Management (RMA/RTV) provides a central place to manage and control returns in Microsoft Dynamics 365 Business Central. Easily register and manage both Return Merchandise Authorizations (RMA) and Return to Vendor (RTV) requests. Automatically generate the related sales and purchase documents, such as return orders and credit memos, directly from the return process. Use problem codes, solution codes, and assigned actions to classify, track, and follow up on returns. This gives your organization full visibility and control over the complete return lifecycle from registration to resolution.

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