Consilium UniCampaign – Intelligent Campaign Management & Conversational AI

Consilium UniCampaign™ 17.0 is an AI-powered revenue generation platform built natively for Microsoft Dynamics 365 Contact Center and Customer Service. It empowers enterprises to sell more, renew more, and collect more — faster and at lower cost — by combining AI-driven list orchestration, omnichannel campaign execution, conversational AI, and built-in compliance automation into one unified platform.

Instead of static rules and manual effort, UniCampaign™ 17.0 uses AI to determine the best customer to engage, the best time to engage, and the best channel to use — ensuring every interaction contributes directly to measurable financial outcomes. Trusted by hundreds of enterprises since 2010, UniCampaign™ is the proven choice for AI-orchestrated outbound campaign management on Dynamics 365.

Key Capabilities

AI-Powered Outreach Optimization Native Propensity to Pay (PTP), Propensity to Buy (PTB), and Best Time to Call (BTTC) modeling — smarter targeting and campaign execution that maximizes Right Party Contact rates and campaign ROI.

Multi-Mode Dialling Preview, progressive, predictive, and power dialling — fully configurable to match campaign type, agent capacity, and compliance requirements.

Omnichannel Campaign Execution Engage customers across voice, email, SMS, WhatsApp, and IVR.

Conversational AI Integration Connect bots into outbound workflows using the Bring Your Own Bot (BYOB) framework — automating routine outreach and escalating to live agents with full campaign context.

Advanced List Management (ALM): Leverages AI-powered segmentation to optimize campaign success and enable accurate right-party engagement.

AI-Driven Outbound Intelligence AI-driven campaign chaining, list recycling, intelligent dialling strategy, real-time contact prioritization, intelligent escalation logic, and automated after-call work (ACW).

Campaign Balancing & Throttling Balance load intelligently across teams and campaigns — reducing agent fatigue, preventing over-dialling, and maintaining optimum campaign throughput.

Real-Time Agent Scripting Support agents with guided, real-time scripts and workflows during live interactions — ensuring consistent messaging and improved conversion rates.

Built-In Compliance Controls Automate outreach compliance checks including DNC, time-zone restrictions, regulatory thresholds, and contact frequency rules.

Built for real business outcomes

• Propensity-to-Pay and Propensity-to-Buy scoring to focus effort on high-value opportunities
• Omnichannel engagement across Voice, SMS, Email, WhatsApp, and IVR campaigns
• Predictive forecasting and dashboards for revenue visibility and campaign performance
• Compliance by design with DNC, GDPR, PCI-DSS, ISO 27001 certifications and PII protection
• Advanced automation including campaign chaining, list recycling, AI dialing strategy, and intelligent callbacks