Cegeka Quality Impact Recall Agent

The Quality Impact Recall agent analyses failed quality orders, complaints, or supplier issues, identifies downstream exposure and launches a coordinated recall workflow inside Dynamics 365. This guides Quality, Regulatory, Supply Chain, and Customer Service teams through structured, repeatable steps that align with industry and internal compliance expectations.

Built for regulated and manufacturing industries, the Cegeka Quality Impact Recall Agent helps teams respond quickly, consistently, and with full traceability, reducing operational disruption and safeguarding customer trust.

Why it matters

Because product recalls are high pressure, high risk events, manual processes often slow teams down and increase the chance of error. By automating impact assessment and orchestrating key actions, the agent shortens decision time, reduces variability, and ensures all stakeholders operate from the same trusted information.

Technical foundation

Built for Dynamics 365 Finance & Supply Chain Management, the agent follows Microsoft’s agentic AI approach and uses action orchestration to “do work” on behalf of users, such as blocking lots, initiating returns, generating communications, and maintaining audit‑ready evidence. It integrates seamlessly into existing ERP processes and leverages Azure‑based governance and security.

Key Benefits

• Immediate impact visibility: Quickly determine which lots, customers, suppliers, and locations are affected.
• Coordinated recall execution: One guided workflow replaces fragmented manual steps.
• Reduced operational disruption: Minimize unnecessary product holds and avoid over‑recalling.
• Better cross‑team alignment: Quality, supply chain, and customer service work from the same real‑time contex