ManageEngine ServiceDesk Plus

The features available in ServiceDesk Plus are listed below.

Incident management

Reduce outages, improve agent productivity, meet SLAs, and manage the complete lifecycle of your IT tickets.

Problem management

Analyze the root cause and reduce repeat incidents in your IT.

Change management

Streamline planning, approval, and implementation with automated work flows. Ensure that there are no more unauthorized or failed changes.

Asset management

Discover, track, and manage your IT assets in one place. Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.

IT project management

Break a full-blown project into milestones and tasks, set roles and provide access permissions, track resource utilization, monitor the overall progress of your IT projects using colored Gantt charts.

Purchases and contracts management

Create POs, manage product catalogs, and automate the approval process. Track IT hardware and software contracts to improve compliance.

Service catalog

Create and publish your service catalog with custom service level agreements (SLAs) and multi-stage approvals.

Reports

Use canned and custom reports to gain the right insights. Monitor the health of your IT help desk using real-time and customizable dashboards. More features