https://catalogartifact.azureedge.net/publicartifacts/servicegeeni.servicegeeni_002-4465835f-7e6d-4292-b870-d4a774f4e2df/32329211-5d8c-47a8-ad8e-0fbc4abe9e67_Logo.png

Service Geeni - Field Service Management (FSM)

by Service Geeni Ltd

Service Geeni – The Service Accelerator for Microsoft Dynamics 365 & Business Central

Supercharge your service operations — natively connected to the Microsoft platform you already use.

Service Geeni extends Dynamics 365 and Business Central with a powerful, asset-centric field service layer — bringing assets, data, and engineers together in one seamlessly connected platform. No data silos, no duplicate entry, no switching between systems. Just total visibility, control, and efficiency across your entire service operation.

Purpose-Built to Extend Your Microsoft Investment
If you have already invested in Dynamics 365 or Business Central, Service Geeni is designed to work with that investment, not against it. While Dynamics gives you the financial and operational backbone, Service Geeni adds the deep, asset-first service intelligence that field service teams need to perform at their best.
  • Connects directly with Dynamics 365 Business Central, Finance & Operations, and related modules
  • Syncs customers, assets, stock, invoices, and financials in real time — no double entry
  • Complements Microsoft's native field service capabilities with specialist asset-centric workflows
  • Deployed and managed within your existing Microsoft ecosystem

Take Control with an Asset-Centric Service Platform
Unlike traditional job-based or site-based approaches, Service Geeni links every service event — job history, parts usage, engineer reports, and costs — directly to each individual asset. So when something breaks, your team has the full picture immediately, not scattered across spreadsheets and inboxes.
  • Full asset lifecycle tracking from installation to retirement
  • Service history, warranty status, and parts usage visible at a glance
  • No guesswork — just the right information, at the right time

Smarter Scheduling, Smoother Operations
Finding the right engineer for the job shouldn't be a headache — especially when your data already lives in Microsoft. Service Geeni intelligently matches jobs to engineers based on skillset, availability, and location, with built-in route optimisation to keep your team moving efficiently.
  • Assign the right engineer to the right job, every time
  • Reduce travel time with optimised routing
  • Increase first-time fix rates through smarter job matching
  • Improve customer response times and meet SLA commitments at scale

Real-Time Insight Across Your Entire Operation
Disconnected data leads to costly mistakes. Service Geeni brings everything together — pulling job performance, asset health, engineer efficiency, and cost data into a single view that syncs with your Dynamics or Business Central financials.
  • Real-time visibility across your entire field service operation — whether one site or many
  • Live KPIs across jobs, assets, engineers, and costs — from team level to board level
  • Powerful reporting to identify trends and eliminate inefficiencies across regions and divisions
  • Data-backed decisions that improve profitability — all aligned to your Microsoft data

Automate Workflows & Eliminate Admin

From job logging to maintenance scheduling and invoice generation, Service Geeni automates the admin burden — and pushes completed financial data straight back into Business Central or Dynamics, keeping your books accurate without the manual effort.
  • Automate job logging, planned maintenance, and invoicing — reducing cost and manual effort
  • Eliminate paperwork and manual errors, whether your team is 10 people or 10 divisions
  • Trigger workflows across Service Geeni and your Microsoft environment
  • Free your team to focus on service, not admin — and your leadership to focus on growth

At a glance

https://catalogartifact.azureedge.net/publicartifacts/servicegeeni.servicegeeni_002-4465835f-7e6d-4292-b870-d4a774f4e2df/c29188b7-c25c-411f-bf85-d9806fad4cb7_Screenshot1.png
https://catalogartifact.azureedge.net/publicartifacts/servicegeeni.servicegeeni_002-4465835f-7e6d-4292-b870-d4a774f4e2df/5ae7d1bc-77ff-4f86-94a7-703ac8c18470_Screenshot2.png
https://catalogartifact.azureedge.net/publicartifacts/servicegeeni.servicegeeni_002-4465835f-7e6d-4292-b870-d4a774f4e2df/7639db73-7bc5-4996-a9ee-4917b252ef87_Screenshot3.png
https://catalogartifact.azureedge.net/publicartifacts/servicegeeni.servicegeeni_002-4465835f-7e6d-4292-b870-d4a774f4e2df/86d0b4bc-797d-4163-bee9-2c9136276902_Screenshot4.png
https://catalogartifact.azureedge.net/publicartifacts/servicegeeni.servicegeeni_002-4465835f-7e6d-4292-b870-d4a774f4e2df/4edd19df-c07d-46e2-af34-6a320592ceb5_Screenshot5.png