SERVICE 1 - Enterprise Scheduling
by SERVICE 1 GmbH
Intelligent Scheduling for Complex Service Organizations
Microsoft Dynamics 365 Field Service provides the foundation for seamless, transparent service processes. The platform covers key functions such as work order management, asset and contract management, SLA tracking, resource and skill management, and mobile service processes.
Integration with Dynamics 365 Customer Service and Sales creates a consistent end-to-end service lifecycle, from the initial request to billing. Dynamics ensures structured processes and data consistency, while SERVICE 1 provides intelligent, algorithm-based resource planning.
What Modern Enterprise Scheduling must deliver
SERVICE 1 complements Dynamics 365 Field Service with a specialized solution for scheduling and resource allocation in complex service environments. The solution supports manual, assisted, and automated planning, simultaneously taking into account SLA requirements, location, duration, qualifications, capacities, and spare parts availability, as well as other parameters.
Dynamic Adaptation in Day-to-Day Operations
Dynamic rescheduling allows even last-minute changes to be systematically accounted for. New priorities, delays, or additional assignments are immediately incorporated into the schedule. This ensures that the schedule remains stable—even amid high volatility in day-to-day operations.
Automated Maintenance Scheduling: Routine service orders are scheduled fully automatically without any manual intervention.
Appointment Selection in the Customer Portal: Customers can select their own service appointments independently conveniently and around the clock.
Appointment Scheduling During Initial Contact: Appointments can be firmly scheduled directly through the call center during the initial contact.
Assistants for the Scheduler: For complex jobs and last-minute rescheduling, intelligent assistant functions help select the best option.
Easy-to-Use Scheduling Board: As a central scheduling tool, the scheduling board is easy to use and can be flexibly configured.
Typical results in complex service organizations include a 5–12 % higher first-time fix rate, 10–20 % shorter travel times, and a 20–40 % reduction in manual scheduling effort.
Even a 5 % increase in productivity can yield a six-figure economic benefit with 100 technicians.