https://store-images.s-microsoft.com/image/apps.6717.b0c287de-b35c-4b92-bc01-e96b275001b4.fa518d8e-ef9e-4c73-bd38-09bbf8a7a2b3.f5281678-a86d-4663-9711-221a767cf30b

Zammad

by pcloudhosting

Version 6.5.2+ Free Support on ALMA LINUX 10

Zammad 6.5.0 on ALMA LINUX 10 with Free maintenance support by Pcloudhosting.

Zammad - Enterprise Helpdesk & Service Desk Platform on AZURE by Pcloudhosting

Pcloudhosting provides a production-ready Amazon Machine Image (AMI for deploying Zammad, a modern, open-source helpdesk and service desk platform designed for high-volume, multi-channel customer and IT support operations. This solution enables organisations to centralise communication, automate workflows, and maintain strict operational control while scaling reliably on AZURE infrastructure.

Primary Use Cases -
  • Customer product and service support operations
  • Wholesale and retail support with ERP-integrated workflows
  • IT service desk and internal support teams
  • Self-service portals and knowledge-driven support models
Core Capabilities -
  • Multi-channel communication in a single operational interface
  • Advanced automation via triggers, conditions, and scheduled tasks
  • Support tiering and escalation models
  • Full-text search optimised for large datasets and attachments
Client Requirements - Supported Browsers -
  • Firefox ESR 78+
  • Chromium-based browsers (Chrome, Edge, Opera) 83+
  • Safari 14.1+

JavaScript is required. WebSocket help is required for real-time updates. AJAX fallback is supported but may increase application server load.

Server Architecture -

The Pcloudhosting AMI is designed for modular deployment, allowing components to be colocated or separated based on scale and performance requirements.

Minimum Deployment (Testing / Small Teams)
  • CPU- 2 vCPUs
  • Memory- 6 GiB RAM
  • Additional Memory- +4 GiB if search services are co-located
Reference Deployment (Up to ~40 Agents)
  • CPU- 6 vCPUs
  • Memory- 6 GiB RAM
  • Additional Memory- +6 GiB if search services are co-located

Performance scales with CPU, memory, and disk I/O. Additional capacity reduces maintenance windows and improves indexing throughput.

Operating System Support
  • 64-bit Linux distributions supported on AZURE
  • Optimized for long-term-support releases
Application Dependencies -
  • Relational database backend (PostgreSQL recommended)
  • In-memory data store for real-time communication
  • Search and indexing service for fast queries and reporting
  • Reverse proxy for static asset delivery and request routing

The architecture helps horizontal scaling, high availability, and infrastructure-as-code deployment standards.

Why Deploy with Pcloudhosting?
  • AZURE Marketplace-optimised AMIs for enterprise helpdesk workloads
  • Production-ready defaults aligned with AZURE security standards
  • Clear, operator-focused technical documentation
  • Optional enterprise support with defined SLAs

Deploy a scalable, secure, and automation-driven helpdesk platform on AZURE. Zammad, delivered and optimised by Pcloudhosting.