Ctelo Voice Office Connect

Ctelo Voice Office Connect is a fully managed service that brings secure, compliant phone calling to Microsoft Teams and Dynamics 365 — in countries with strict telecom regulations. This solution enables organizations to integrate their existing PSTN telephony into Microsoft 365 cloud communications, standardizing global voice across all office locations.

Key Features & Value

• Native Microsoft 365 Integration: Employees can place and receive calls directly in Teams or Dynamics 365, with full feature parity (call transfer, hold, voicemail, conferencing, etc.). Admins manage numbers and policies centrally in Teams Admin Center.
• On-Site Hardware Appliance: For offices in regulated markets, Ctelo supplies and manages a pre-configured SBC/gateway device that connects local PSTN lines to Microsoft 365. All traffic is encrypted and managed according to Microsoft’s standards.
• Redundancy & Uptime: Choose standard (single device, 99.9% SLA) or high-availability (dual device, 99.99% SLA) deployments. HA pairs ensure seamless failover for mission-critical environments.
• Fully Managed Service: Ctelo handles all operational aspects—24/7 monitoring, proactive support, advanced hardware replacement, and regular software updates. Customers never need to manage telecom infrastructure themselves.
• Security & Compliance: Calls are encrypted, devices are hardened, and compliance needs (lawful intercept, emergency dialing) are supported locally. Voice data remains within your Microsoft tenant, ready for analytics and AI features.
• Azure Marketplace Subscription: Sold as a turnkey subscription (license + hardware + support), with transparent pricing and no hidden costs. Works with your existing Microsoft Partner for seamless procurement and deployment.
  
  

Why Choose Ctelo Voice Office Connect?

• Global Coverage: Available in 140+ countries, including those with strict PSTN rules. Enables a single, unified solution for multinational organizations.
• Deep Microsoft Integration: Supports Teams and Dynamics 365 voice natively, with future-proofing for new Microsoft features (AI call analysis, compliance recording, etc.).
• Operational Excellence: End-to-end managed support, proactive monitoring, and a dedicated operations center ensure reliable, high-quality service.
• Compliance & Flexibility: Meets local telecom regulations by design, with Bring-Your-Own-Carrier options for maximum flexibility.
• Unique Value-Adds: Holistic solution for Teams, Dynamics, and custom apps via Azure Communication Services. Co-sell approved by Microsoft in 140+ countries.
  
  

Ctelo Voice Office Connect bridges the gap between traditional telecom and modern cloud collaboration, making telephony a seamless, secure part of your Microsoft 365 environment. With global reach, operational excellence, and deep Microsoft alignment, it’s the go-to solution for organizations seeking to modernize and centralize voice communications.

Ctelo Voice Portfolio Overview

• Ctelo Voice Office Connect: Integrates local PSTN with Microsoft Teams/Dynamics 365, ideal for regulated markets.
• Ctelo Voice for Microsoft 365 Telephony: Delivers pure cloud-based calling and direct routing for Teams, enabling seamless global voice without on-premises hardware.
• Ctelo Voice for Microsoft Dynamics: Provides advanced voice integration for Dynamics 365 Customer Service, supporting omnichannel contact center scenarios.