Codenica

Codenica is a cloud-based SaaS platform that combines IT service management, IT asset management and employee computer monitoring in one system. It helps organizations manage tickets, service requests, assets, software, hardware, documents, vendors, users, knowledge base articles, approvals, communication, automation and endpoint activity from a single web environment.

The platform is designed for companies that want more than a basic help desk. Codenica connects daily service desk work with asset records, computer audits and operational visibility. IT teams can handle incidents and requests, track equipment and software, organize support processes, communicate with users, maintain a knowledge base and monitor what is happening on company computers.

Codenica includes a configurable ticketing system for internal employees or external customers. Requests can be managed through the main application and through a dedicated self-service portal. Users can create tickets, follow resolution progress, access knowledge base articles, communicate with support, use chat and messaging, and view assets or documents assigned to them.

The IT asset management module allows organizations to create and manage many types of assets, not only computers. Assets can represent hardware, software, licenses, devices, documents, vendors, services, locations or custom business objects. Asset records can be connected with tickets, users, history, files and operational processes, giving support teams full context when solving issues.

Codenica also supports employee computer monitoring through Codenica Insight Agent for Windows computers. Depending on the configured monitoring profile, the system can collect information about work time, activity, idle time, application usage, website activity, productivity categories, USB devices, file activity, printing, clipboard usage, data transfers, software changes, computer hardware and endpoint security status.

Monitoring features can help organizations understand how company computers are used, detect risky activity and support internal security policies. Administrators can review application usage, websites, domains, USB events, print jobs, file operations, software installation changes and selected security indicators such as Defender, firewall, BitLocker, TPM, Secure Boot and Windows Update status.

Codenica can also support control policies such as application blocking, website blocking, USB storage restrictions and software installation control. These features help reduce unauthorized software usage, limit access to unwanted websites, control removable storage devices and improve visibility into potential policy violations.

For IT departments, outsourcing companies and larger organizations, Codenica provides structured service management capabilities such as approvals, requested items, workflow automation, change management, problem management and release management. These modules help organize more advanced ITSM processes while keeping assets, tickets, users and communication connected in one platform.

Codenica supports concurrent licensing. One account can be shared by multiple agents, but only one active session can use that account at a time. To allow multiple agents to work simultaneously, additional accounts can be purchased. Viewer accounts are available for free and can be used for read-only access.

Available plans include Starter, Plus and Enterprise. Starter starts at 12 USD per account per month when billed annually, or 24 USD month-to-month. Plus starts at 25 USD per account per month when billed annually, or 50 USD month-to-month. Enterprise starts at 50 USD per account per month when billed annually, or 100 USD month-to-month.

Starter includes the core service desk, asset management, client portal, knowledge base, communication tools and basic limits. Plus adds employee computer monitoring, broader operational limits and monitoring capacity for 100 computers per account. Enterprise expands monitoring capacity to 200 computers per account and adds advanced ITSM coverage such as unlimited change, problem and release management.

Additional add-on packs are available for organizations that need to extend selected limits without changing the full plan structure. Add-ons include Inventory, File Storage, Communication, Knowledge Base, Monitoring and Performance.

Codenica is suitable for small businesses, internal IT teams, service desk departments, managed service providers, outsourcing companies and enterprise environments that need a single cloud platform for tickets, assets, computer audits, monitoring, security visibility and structured IT operations.