AI Start Stop Move Agent

For large utilities, Start, Stop, and Move requests are among the most frequently handled inquiries in contact centers. Today, customer service representatives (CSRs) often manage these requests through manual, time‑consuming workflows that can be complex—requiring navigation across multiple business processes and frequent context switching between billing, customer, and operational systems. The AI Start, Stop, Move Agent streamlines this experience by automating the end‑to‑end setup of these customer start, stop, and move requests. For example, for Start service requests, the AI Agent automatically orchestrates address validation, credit checks, creates service agreements and automates activation. Built on the latest Azure AI technologies, the AI Agent comes with prebuilt integrations to widely used billing, customer information, and other core enterprise systems. To utilize the Start, Stop, Move AI Agent, rSTAR installs it in your Azure environment and configures the integrations into your core systems. By automating data entry, validation, and system coordination, the AI Agent dramatically simplifies the CSR experience—reducing average handle time from 12–15 minutes to under 90 seconds while eliminating up to 85% of order entry errors. The result is faster service, improved accuracy, and a significantly better experience for both customers and CSRs.