HPE Virtual Support Agent
by Hewlett-Packard Galway Ltd
HPE Virtual Support Agent (VSA) offers intuitive self-serve solutions.
The HPE Virtual Support Agent, available on both desktop and mobile devices, provides instant access to real-time transactional data, knowledge resources, and support assistance. The HPE Virtual Support Agent delivers quick, concise responses to a wide range of business process queries; from transactional data status to policies, guides, and FAQs.
The benefits include:
**Transactional Data:**
Quickly retrieve real-time transaction details including quotes, orders, invoices, and shipment information. Access related documents such as proof of delivery (PoD), packing lists, and serial numbers, all in one place.
**Search Made Simple:**
Easily search your order using multiple inputs; order number, invoice number, shipment ID, or serial number to get accurate, instant results.
**Immediate Support:**
Need help fast? Raise a question directly in chat or connect with a live agent for personalized support within seconds.
**Live Chat Assistance (24/5):**
Engage with HPE support experts through live chat for quick, real-time assistance during business hours.
**Knowledge Center:**
Access FAQs, policy documents, and process guides. Get insightful answers with direct links to the original materials.
**24/7 availability:**
Check your hardware quote and order status anytime, anywhere.
Seamless data integration: Data and documents retrieved from VSA access the same data other sales tools and systems access, including OSV providing you with consistent information.
**Multilingual capability:**
Engages all languages available in Microsoft Teams.
**Secure:**
Standard HPE system requirements safeguard data accessed through VSA.
**Sign-up / Get Started / Contact Us**
For Partners – Please ensure you have OSV access to use the VSA chatbot. If you do not have access to OSV UI, please contact your PAOM or PPA.
To access VSA chatbot, users need to click on the **login** button and utilize the **HPE Sign In** web page for authentication. If you do not have **HPE Sign In** credentials, proceed with the Sign-Up process.
For further queries, you can reach out to [hpevirtualsupportagent@hpe.com] (mailto:hpevirtualsupportagent@hpe.com).
App capabilities
- Can send data over the Internet
- This app can access personal information on the active message, such as phone numbers, postal addresses, or URLs. The app may send this data to a third-party service. Other items in your mailbox can’t be read or modified.