Healthcare Knowledge Intelligence Agent: 4-Week PoV

Healthcare organizations face increasing pressure to put decades of accumulated data to use, yet most sit on unstructured, unsearchable documents that slow discovery and waste staff time.

MAQ Software builds a knowledge intelligence agent on Microsoft Azure AI Foundry and Microsoft Azure OpenAI that answers plain-language questions from your own historical data, traceable to its source.

Business Challenge

• Legacy systems and disconnected data slow discovery and delay insights.
• Staff spend hours or days manually searching PDFs and archives for information that already exists.
• Duplicated work happens because prior knowledge is undiscoverable, and knowledge is lost as staff turn over.
• Most healthcare documentation is unstructured, making it costly to analyze.

Key Questions

• How much staff time is spent manually searching for information that already exists?
• Can your teams query years of unstructured data in plain language and get a trustworthy answer?
• Can you show which document supported each answer, for audit?

Strategy

Week 1:

• Select one department with a named sponsor.
• Select Inventory target document sources, evaluation criteria with reviewers, and provision Microsoft Azure AI Foundry and Microsoft Azure AI Search with Microsoft Entra ID and Microsoft Purview.

Week 2:

• Ingest and structure the selected documents using Microsoft Azure AI Document Intelligence and Microsoft Azure Databricks
• Build the vector index in Microsoft Azure AI Search as a governed knowledge source.

Week 3:

• Build the knowledge intelligence agent on Microsoft Azure OpenAI, orchestrated through Microsoft Azure AI Foundry.
• Answer questions with inline citations. Surface it in Microsoft Teams and tune answer accuracy with reviewers.

Week 4:

• Evaluate against a defined question set, measuring query accuracy, time saved, and citation correctness.
• Configure governance and deliver handover, readout, and roadmap.

Deliverables

• Knowledge intelligence agent in your Microsoft Azure environment, scoped to one department

• Evaluation report on query accuracy, time saved, and citation correctness

• Executive readout with quantified business case

• Structured, searchable index built from your unstructured archive

Target Audience

• Research and Clinical Analysts

• Compliance Staff

• Knowledge Management Teams

Business Outcomes

• Information that took hours or days to find is now retrieved in seconds, since staff search years of records in plain language instead of opening documents one at a time.

• Less duplicated work, because prior reports and findings are discoverable instead of buried.

• Institutional knowledge is preserved and searchable even as staff change roles or leave.

• Every answer is traceable to its source document, for compliance and audit.

Why MAQ Software

• Proven expertise in governed knowledge retrieval agents over clinical, research, and regulatory archives.
• Deep experience building citation-traceable agents.

Call To Action

• Reach out to CustomerSuccess@maqsoftware.com
• Learn more about our experience in Healthcare & life sciences