KPMG Agent 365 Implementation - Adoption & Management
KPMG
Enable organisations to operationalise Microsoft Agent 365 with trusted governance, security, and lifecycle controls so AI agents can scale safely beyond pilots
Enable organisations to operationalise Microsoft Agent 365 with trusted governance, security, and lifecycle controls so AI agents can scale safely beyond pilots
Overview
The KPMG Microsoft Agent 365 Offer helps organisations establish enterprise-wide visibility, governance, and control over AI agents built and operated using Microsoft Agent 365. The offer is designed to support customers as they move beyond isolated pilots and begin operating AI agents as a managed, auditable capability within their Microsoft 365 environment.
What the Offer Addresses
Many organisations are experiencing rapid growth in AI agent usage across productivity, automation, and decision-support scenarios. This growth can introduce challenges around visibility, access control, data protection, regulatory compliance, and operational ownership.
Microsoft Agent 365 provides an enterprise control plane for AI agents, including central registration, observability, access management, and lifecycle oversight. KPMG’s offer helps customers operationalise these capabilities by embedding governance, security, and operating model guardrails aligned to enterprise and regulatory expectations.
What KPMG Delivers
KPMG supports the adoption of Microsoft Agent 365 from initial discovery through deployment and ongoing operation. The offer combines Microsoft-native controls with KPMG’s Trusted AI framework to help organisations establish consistent ways of working for AI agents across the enterprise.
- Discovery and inventory of existing and planned AI agents
- Assessment of risk posture, data exposure, and control gaps
- Definition of ownership, lifecycle management, and escalation models
- Configuration of access governance and least-privilege patterns
- Alignment of agent interactions with Microsoft Purview data protection policies
- Extension of monitoring and threat detection to agent activity
- Enablement of secure onboarding and operational processes
Outcomes Supported
Through this offer, customers can establish a structured foundation for managing AI agents at scale, including:
- Improved observability of which agents exist, who owns them, and what they access
- Clear governance through defined ownership, lifecycle controls, and audit readiness
- Controlled access using role-based and risk-based access management
- Sensitive data protection aligned to Microsoft Purview policies and labels
- Threat identification by extending security monitoring to agent activity
- Operational adoption through consistent onboarding and ways of working
Approach
KPMG applies a phased approach informed by client-zero experience:
- Baseline and Pilot – Establish an agent inventory, configure core controls, and deliver a governed pilot ready to scale
- Operate and Scale – Run and optimise Agent 365 with monitoring, policy enforcement, incident management, and continuous improvement as adoption grows
Why KPMG
KPMG brings experience across AI governance, risk, security, and operating model design. The offer is underpinned by KPMG’s Trusted AI framework, applying core principles across the full Microsoft Agent 365 lifecycle to help embed governance and compliance by design.
The result is a practical, enterprise-ready approach that helps organisations scale AI agents with confidence, transparency, and control within their Microsoft ecosystem.