Kochasoft Comprehensive Support Plus Services

We adopt a responsive and strategic approach, integrating real-time monitoring with thorough risk assessments to uphold high operational standards. Our continuous support and structured response framework allow us to proactively identify and resolve issues, ensuring minimal disruptions. By personalising our service management, we ensure seamless operations, while an efficient escalation process keeps customer experience at the forefront.

Simplified service management, enhanced efficiency We offer a straightforward approach, allowing you to contact us directly or use our customer portal to log tickets. With the ability to integrate our ITSM tool with yours, we ensure seamless support and efficient issue resolution.

Customer success, committed partnership A Customer Success Manager serves as your single point of contact, ensuring clear communication and consistent support for all service requirements. Powered by a strong team of experts, we collaborate both remotely and on-site to drive high satisfaction and exceptional outcomes.

Unified support, personalized assistance A seamless experience is offered with named engineers who learn and understand your landscape. Our personalized approach ensures you receive the most relevant and tailored support for your unique business requirements, while our team maintains clear communication at all times.

Proactive issue resolution, faster response times Our proactive support delivers 75% faster ticket resolution times and ensures that 90% of all tickets are resolved without needing escalation to Microsoft.

Cost-efficient solutions, unlocking business value Our solutions are tailored to help you maximize efficiency while minimizing costs, and our team works closely with you to ensure the right strategy is implemented.

Impactful insights, driven by excellence Your landscape is evaluated through roadmaps, health checks, and compliance assessments to ensure industry best practices are followed and business goals are achieved. We collaborate with you every step of the way to deliver solutions that drive success.

Continuous awareness, complete transparency We offer monthly, quarterly, and annual reports that provide valuable insights to track performance and measure success. Our transparency ensures you stay informed about the status of your systems and operations.

The value we bring through partnership:

Extended coverage beyond Microsoft solutions ensures near-zero downtime Global operations and continuous priority service Documentation & automation for streamlined processes Advisory & proactive services for continuous guidance and improvement An empowered team, supportive culture, and zero red tape to do what's right, faster

Unlock the full potential of Microsoft Azure with our expert guidance: We empower your cloud journey from initial consideration, helping you define your needs and architect a future-proof your Azure environment. Through seamless migration and deployment, we ensure a smooth transition. Beyond go-live, our proactive Day 2 management services can optimize performance, security, and cost.

For more information about what we can do for you, connect with us!