Microsoft Cloud for Retail - Store Operations

Store Operations helps your store run smarter—automatically. It blends autonomous monitoring with natural‑language Q&A so store leaders and employees can act faster, stay ahead of demand, and give customers a better experience.

Store Operations continuously reads the pulse of your business—internal metrics, staffing patterns, foot traffic, weather, and local events—and proactively recommends what to do next. From adjusting staffing for tomorrow’s rush to explaining KPI changes or surfacing operational risks, It even gives your team actionable insights exactly when they need them.

Employees can also ask questions in plain language (“Do we have enough coverage for Saturday?” or “Show me inventory for these items”) and receive clear, data‑backed responses in seconds.

Powered by Microsoft’s trusted AI ecosystem, Store Operations integrates seamlessly with Dynamics 365 and third‑party systems through connectors. You can install it directly in Copilot Studio and surface it in Teams, your website, or own applications.

To deliver rich, contextual recommendations, Store Operations securely uses:
- Bing APIs to retrieve event and holiday information based on store location and country code, and
- Azure Maps, which uses latitude, longitude, and country code to provide real‑time weather insights.

Learn what Store Operations can do for your stores with a simple, guided setup and sample data that let you try the experience end‑to‑end immediately.