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Webex Contact Center CRM Connector for Microsoft Dynamics 365
https://store-images.s-microsoft.com/image/apps.11764.a7e38962-9f98-475e-bb2d-06f87b4feddc.e9e71697-816a-4110-bbd1-77ad8d8e0207.5ecea1b0-a3cc-4ffe-85e0-6d20ab1ff0f9

Webex Contact Center CRM Connector for Microsoft Dynamics 365

by Cisco Systems, Inc.

Handle contact center calls, manage cases, log activity inside Dynamics 365.

Streamline your customer interactions with this powerful CRM Connector integration with Webex Contact Center.

  • Handle voice calls directly within Dynamics 365 for a seamless experience.
  • Benefit from real-time screen pops of relevant contact records for personalized service.
  • Efficiently manage cases manually or automatically to improve issue resolution.
  • Automatically log call activity records into Dynamics 365 for a comprehensive history.

At a glance

https://store-images.s-microsoft.com/image/apps.24945.a7e38962-9f98-475e-bb2d-06f87b4feddc.e9e71697-816a-4110-bbd1-77ad8d8e0207.7444c437-5788-4ac1-b15c-36a3893b3275
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