Centric Enterprise AI Chatbot & Avatar Platform (Azure Native)
by Centric
Secure AI chatbot & avatar platform with RAG, guardrails, deployed in your Azure environment
Centric AI Copilot Platform enables organizations to deploy a secure, enterprise-grade AI chatbot and avatar experience within their own Azure environment. Built on Azure OpenAI, Azure AI Search, and Azure AI Foundry, the platform delivers accurate, context-aware responses.
Core Capabilities
- RAG-based responses using Azure AI Search for high accuracy and reduced hallucination
- Enterprise guardrails including domain restriction, controlled responses, and configurable behavior
- Token and session management for cost control and abuse prevention
- Secure architecture
- Admin panel for monitoring, configuration, and continuous optimization
- Multi-language support and extensibility using Azure AI services
Deployment Tiers
The platform is offered in three progressive tiers, allowing organizations to start simple and scale based on engagement and business needs:
1. AI Chatbot (Text-Based)
A straightforward, high-performance conversational AI assistant deployed on your website or application.
- Text-based chatbot experience
- Knowledge-grounded responses using your documents and data
- Ideal for customer support, FAQs, and lead qualification
2. Avatar-Enabled Experience (Out-of-the-Box)
Enhances the chatbot with a visual and voice-driven interface using Azure Speech services.
- Pre-built avatar options for immediate deployment
- Voice interaction (speech-to-text and text-to-speech)
- Improved engagement and user experience
3. Custom Digital Twin Avatar (Advanced)
A fully customized avatar trained on a real individual, enabling a highly personalized AI experience.
- Digital human representation (voice, tone, and interaction style)
- Suitable for sales, demos, and brand-led engagement
- Designed for high-impact, high-engagement use cases
Enterprise Admin & Control Panel
The platform includes a centralized admin panel that provides full visibility, control, and configuration of the AI experience in real time.
- Chat history
- Configurable guardrails
- Session and usage limits
- Bot persona customization
- Knowledge base management
- Usage analytics and insights
Future-Ready Architecture
The platform is designed for extensibility and future innovation. It can evolve to support:
- Agentic workflows for multi-step task execution
- Integration with enterprise systems and APIs
- Automated user journeys and guided interactions
Deployment Model
This solution is delivered as an Azure Managed Application and is deployed directly into the customer’s Azure subscription.
