RetailPulse Intelligence Agent

RetailPulse Intelligence Agent is an AI-powered retail analytics solution built on Microsoft Fabric and Microsoft Copilot. The agent helps business users uncover customer behavior patterns, predict churn risk, identify revenue opportunities, and improve store performance through conversational analytics.

The solution enables users to ask natural-language business questions and receive actionable insights rather than raw data.

KEY CAPABILITIES:
• Customer Churn Risk Analysis
• Customer Lifetime Value (CLV) Prediction
• Revenue at Risk Identification
• Category Purchase Behavior Analysis
• RFM (Recency, Frequency, Monetary) Segmentation
• Store Performance Analytics
• Executive-Level Dashboards and Insights
• Natural Language Query Experience

HOW IT WORKS:
The agent processes fashion-retail customer and transaction data stored in Microsoft Fabric, applies analytical models and business logic, and delivers insights through Microsoft Teams using Microsoft Copilot-powered conversations.

Technology Stack

• Microsoft Fabric – Data platform, analytics, and reporting, Data Agent
• Microsoft Copilot – Conversational AI experience
• Microsoft Teams – End-user interaction channel
• Retail Intelligence Models – Customer analytics and segmentation

CHAT EXPERIENCE:
Users interact directly with the RetailPulse Intelligence Agent within Microsoft Teams to ask questions such as:
• Which customers are likely to churn?
• What is the revenue at risk this month?
• Which customer segments generate the highest value?
• Which stores are underperforming?
• What categories drive repeat purchases?