https://store-images.s-microsoft.com/image/apps.55093.9e998dc2-795e-4358-8563-7c5adc854009.f013b6eb-b267-4614-8e1b-76b649a09b7e.3aa1dec9-2757-46bd-bd27-0c0f88f708fb

Osticket

by ATH Infosystems

Version 1.18.3 + Free Support on Ubuntu 24.04

osTicket is an open-source customer support and helpdesk ticketing system designed to help organizations efficiently manage, track, and resolve support requests. It converts incoming emails, web forms, and API requests into organized tickets, enabling support teams to provide timely and structured assistance through a centralized web-based interface.

Features of osTicket:

  • Centralized ticket management system for handling customer support requests.
  • Automatically converts emails and web form submissions into support tickets.
  • Supports multiple departments, agents, and role-based access control.
  • Provides SLA management, ticket prioritization, and auto-assignment.
  • Includes reporting, dashboards, and customizable workflows.
  • Supports plugins, API integration, and multi-language environments.

osTicket Usage:

$ Open your browser and go to
      http://YOUR_SERVER_IP/
Disclaimer: osTicket is distributed under an open-source license and is provided free of charge. It is not affiliated with, endorsed by, or sponsored by any organization. osTicket is provided "as is," without any warranty, express or implied. Users utilize this software at their own risk. The developers and contributors to osTicket hold no responsibility for any damages, losses, or consequences resulting from the use of this software. Users are advised to carefully review and comply with licensing terms and any applicable regulations while using osTicket.