Help Desk 365

Help Desk 365 is a SharePoint Framework (SPFx) solution for SharePoint Online that helps organizations submit, assign, track, and resolve support requests directly within Microsoft 365 - with dashboards, analytics, email notifications, and Microsoft Teams access.

Deploy the solution once to your SharePoint Online tenant app catalog, add the web part to any modern SharePoint page or publish it as a full-page app, and use the built-in setup wizard to provision the required SharePoint lists. Help Desk 365 provides request queues and boards, role-based dashboards, analytics charts, categories and resolutions, documents, calendar, feedback surveys, and configurable email notifications - while keeping ticket data securely inside your Microsoft 365 tenant.

Ideal for

IT help desks, internal service desks, facilities and operations support teams, schools and universities, managed service providers, and any organization that needs a lightweight ticket system on Microsoft 365 without leaving SharePoint or Teams.

Key Features

• Submit and track support requests with priorities, categories, statuses, and assignments
• Global and My dashboards with KPI cards, charts, and latest request lists
• Help Desk Analytics with filters, trend charts, and expandable chart views
• Request list views (open, active, closed, archived) plus a kanban-style Requests Board
• Role-based navigation for administrators, agents, and end users
• Comments, activity history, attachments, and ticket ID numbering
• Lookup administration for categories, sub-categories, resolutions, and administrators
• Documents library and calendar for support operations
• Feedback / satisfaction surveys linked to requests
• Configurable appearance, forms, form templates, notifications, and language (English, Spanish, French, German)
• Legacy Help Desk Lite migration helpers for moving list data to the host site

Microsoft Teams Integration

After deployment, administrators can use Sync to Teams from the SharePoint App Catalog to make the solution available in Microsoft Teams as a personal app or channel tab. Users work the same request queues, boards, and dashboards inside Teams — while SharePoint Online remains the system of record.

Email Notifications

Help Desk 365 supports flexible notification delivery. Choose the option that best fits your environment in Settings → Email Integration:

• Microsoft Graph (tenant-resident, default): Notifications are sent from the signed-in user's Exchange Online mailbox. A tenant administrator approves Microsoft Graph Mail.Send once in SharePoint Admin Center → API access. Mail never leaves your Microsoft 365 tenant.
• Chronodat Mail API (optional): Chronodat's hosted mail service sends notifications with zero tenant configuration. Requires an active Chronodat subscription. When enabled, notification recipients, subject, and message body are transmitted to the Chronodat mail service.
• Power Automate (advanced): Not shipped with the product. You build and configure your own flows. No Mail.Send approval is required in this mode.

The app installs and runs without configuring email; only workflow notifications require a delivery option.

Security & Data Residency

• 100% tenant-resident ticket data: Requests, comments, lookups, documents, and settings are stored in standard SharePoint lists inside your Microsoft 365 tenant
• No external data transfer by default: Default Microsoft Graph delivery keeps notification email inside your tenant
• Microsoft 365 security inherited: Uses SharePoint permissions, Microsoft Entra ID authentication, conditional access, and DLP policies
• You own the data: Uninstalling leaves your SharePoint lists and data intact

Component Information (SPFx component types in this package)

• Client-side web part - "Help Desk 365" - for modern SharePoint pages and (via Sync to Teams) Microsoft Teams channel tabs and personal apps
• Full-page app - the same "Help Desk 365" web part published as a SharePoint full-page application (SharePointFullPage host) for a dedicated help desk workspace

Prerequisites

• Microsoft 365 with SharePoint Online (SharePoint Server / on-premises is not supported)
• Tenant administrator permissions to deploy SPFx solutions to the app catalog
• Modern SharePoint sites
• Microsoft Exchange Online mailboxes (for Microsoft Graph workflow email notifications)
• Microsoft Teams (optional) for Teams integration

Recommended Browsers

• Microsoft Edge
• Google Chrome

Licensing

One license is required per SharePoint site collection. The free trial can be converted to a full version by purchasing a license from our website.

Get Started

Click Get it now to start your fully featured 14-day free trial. Deploy the solution to your Microsoft 365 tenant App Catalog, add the web part to a SharePoint page (or publish as a full-page app), and launch the built-in setup wizard. After the trial period, the subscription is $499 per site collection per year, with unlimited users in the licensed site collection.

Help & Support

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