Cascade IT
by Cascade AI
Self-serve IT support powered by AI, grounded in your company's IT knowledge base.
Cascade IT Support is an agent for Microsoft 365 Copilot that helps employees self-serve common IT questions about account access, device provisioning, software, network connectivity, and security. Employees can ask questions in plain language and get grounded answers backed by their company's IT knowledge base.
Prerequisite: Cascade IT Support requires an active Cascade subscription. Your IT administrator must provision your account at app.gocascade.ai before you can use the agent. The first time you talk to it without a provisioned account, you'll be guided through a one-time sign-in (under 30 seconds).
What employees can ask:
- Account access (password resets, MFA setup, SSO, locked accounts)
- Devices and hardware (laptop requests, peripheral orders, replacements)
- Software and access (app installs, license requests, VPN setup, permissions)
- Network and connectivity (Wi-Fi, printers, conference room AV, remote access)
- Security (phishing reports, lost or stolen devices, suspicious activity)
Key capabilities:
- IT-focused conversational AI tuned for employee self-service
- Streaming answers with citations from the company's IT knowledge base
- AI-generated content disclosure on every reply
- Built-in feedback so employees can flag inaccurate answers
For production deployments, Cascade-onboarded customers should use their tenant-provisioned Cascade IT Assistant. To learn more, visit https://gocascade.ai.
Support: support@gocascade.ai
App capabilities
- Can send data over the Internet
- This app can access personal information on the active message, such as phone numbers, postal addresses, or URLs. Other items in your mailbox cannot be read or modified. Review the developer's privacy policy for more detail on how personal information is managed and processed.