monday service
by monday.com ltd
Submit tickets, get notified, and track requests without leaving Microsoft Teams
When employees need help, they shouldn't have to leave Microsoft Teams to get it. monday service brings ticket submission, status updates, and notifications directly into your workflow.
Submit requests in seconds
Employees submit tickets by chatting with a bot directly in Teams. No email chains, no switching apps — just describe the issue and go back to work.
Always know where your ticket stands
Notifications land in Teams the moment a ticket is updated — status changes, agent replies, resolutions. Employees stay informed without having to check anything.
See all your open requests in one place
My Tickets gives every employee a personal view of their active and closed requests: what's open, what's in progress, what's done.
Backed by monday.com
Every ticket lives in monday service. Service teams manage queues, assign agents, and resolve requests using the monday.com tools they already use. Nothing changes on their end.
Who it's for
- Employees who submit IT, HR, facilities, or any internal service requests
- Service teams running their operations on monday service
Key capabilities
- Ticket submission via bot conversation in Teams
- Real-time notifications in Teams when ticket status changes
- My Tickets view: all open and closed requests in one list
- Powered by monday service
Create a monday service account - https://monday.com/w/service
For set up instructions, please refer to this guide-
https://view.monday.com/5096396806-e7eacba7a5b8e3ea10c5febca56f9e29?r=euc1
Need more assistance? Contact support - https://monday.com/help#form
App capabilities
- Can send data over the Internet
- This app can access personal information on the active message, such as phone numbers, postal addresses, or URLs. Other items in your mailbox cannot be read or modified. Review the developer's privacy policy for more detail on how personal information is managed and processed.