Neo AI Agent
by Neo Agent LTD
Neo AI Agent triages, updates and resolves IT support tickets for MSPs inside Microsoft Teams.
Neo AI Agent is an automation platform designed for Managed Service Providers (MSPs) to streamline IT support operations.
The solution deploys autonomous AI agents that can process, categorize, assign, and resolve IT support tickets across common MSP systems. It is built to assist support teams by interpreting user requests, initiating troubleshooting workflows, updating ticket fields, and executing routine tasks without manual intervention.
Neo AI Agent helps reduce repetitive work and increase throughput for service desk teams by allowing them to focus on complex issues instead of routine service tasks.
Requirements and limitations. Neo AI Agent requires an active Neo Agent account for your organisation. The bot identifies your organisation from the Microsoft 365 tenant a message arrives from, so it cannot answer for a tenant that has not been set up.
The application incorporates essential links throughout the experience to support onboarding and issue resolution:
- Sign up / Registration: dashboard.neoagent.io
- Get Started guide: docs.neoagent.io/getting-started/welcome
- Help / Documentation: docs.neoagent.io
- Contact / Support: support@neoagent.io
- Report objectionable AI content: support@neoagent.io
These resources are referenced inside welcome messages, help commands, and relevant error messages to ensure users can easily locate onboarding instructions and documentation when needed.
AI-generated content. Neo AI Agent answers using generative AI. Every reply the agent writes carries the Microsoft Teams "AI generated" label, and the app states the same at first run; AI-generated content may be incorrect, so please review any information you act on. To report content you find inaccurate, harmful or objectionable, email support@neoagent.io with the message concerned - we investigate every report and act on it promptly. The agent is scoped to IT service-desk work and guides users back to that purpose when a request falls outside it.
App capabilities
- Can send data over the Internet
- This app can access personal information on the active message, such as phone numbers, postal addresses, or URLs. Other items in your mailbox cannot be read or modified. Review the developer's privacy policy for more detail on how personal information is managed and processed.