SteadyPoint HelpDesk
by SteadyPoint Solutions
ITSM Ticketing System to help Service Desk manage IT and Non-IT trouble tickets.
ITSM Ticketing System to help Service Desk manage IT and Non-IT trouble tickets.
This is SteadyPoint Helpdesk, Microsoft 365’s Helpdesk Solution. Designed to help SME’s and enterprises take their Microsoft 365 Experience to the next level, collaboration made simple with a familiar Microsoft 365 look and feel. Automating key requests and service processes thereby reducing overall resolution times. SteadyPoint Helpdesk can be used as a single platform to automate services for several departments.
🛠 Trouble installing?
📘 Click the link for the step-by-step guide:https://blog.steadypoint.net/installing-helpdesk-from-microsoft-store-new/
✉️ Need help? Contact us at sales@steadypoint.net
Key benefits:
- Automatic ticket assignment
- Centralized environment for managing service requests for multiple departments
- Minimal user management
- Host your own data
- Easy to set-up
Features:
- Workspace – Manage communication, permissions, and collaborations.
- Customizable Request types – Configure different type of service requests
- Customizable Forms for each request type – In terms of field and to have the flexibility to change field attributes.
- Customizable Workflows – Collect information from different stakeholders and undertake routing to request for action
- Triggers – Action that allows you to setup automatic reaction runs in response to conditions or events.
- Reports – Graphically presented information regarding the tickets, performance, and resolution time.
- Works with Microsoft Teams – Create, edit, and collaborate on your tickets through Microsoft Teams
- SLA – Define SLA based on severity
- Creating Tickets via Email – Create tickets from email directly
- Activities / Tasks – Set Tasks, Reminders and Approvals
- Knowledge base – Find solutions without having to seek assistance.
- Customize with Power Automate - Create new actions based on your needs
For more information, please visit our website:
We offer a 30-day free trial period. You will then require to purchase a license most suitable for your organization size. View our pricing plans:
SPFx : Web Part, Teams App, Teams Tab
