https://store-images.s-microsoft.com/image/apps.17225.c532d491-7239-42bb-8731-475ddfb8fb34.84d18d23-331d-421b-958a-ba8c493206db.d1749940-d035-4279-91a5-35a6ea69206c

Workshop: Contact Center (CCaaS) Maturity Roadmap

Telefonica Tech UK Ltd

Pricing £25,000

Establish a clear, personalised pathway to transforming customer service with Dynamics 365 Contact Center and Telefónica Tech.

The Telefónica Tech Contact Center Maturity Roadmap provides you a clear, personalised pathway to transforming customer service with Dynamics 365 Contact Center.

Our 3-step programme focuses on assessing your current technology and operating landscape, before diving into where Contact Center and other AI Business Solutions can add business value on your customer service transformation journey:

  1. Existing Landscape Assessment
  2. To-Be Solution Assessment
  3. Adoption Roadmap

Telefónica Tech takes a sure-step and iterative approach to delivering these capabilities within each stage of the ADOPT maturity model (Avoidance, Deflect, Optimise, Productivity and Transform).

Together, we will identify the quick wins where process efficiencies can be improved, as well as a shift-left strategy to resolving root cause issues of operational and customer engagement issues. Finally, we will envision a future state service model centred on intelligent automation and agentic AI, tailored for your organisation.

Get in touch today to learn more about scheduling your first workshop.

At a glance

https://store-images.s-microsoft.com/image/apps.15336.c532d491-7239-42bb-8731-475ddfb8fb34.84d18d23-331d-421b-958a-ba8c493206db.63ebb079-7a7c-4a6a-8b57-ff50a4846e3f
https://store-images.s-microsoft.com/image/apps.41451.c532d491-7239-42bb-8731-475ddfb8fb34.84d18d23-331d-421b-958a-ba8c493206db.b3a0d36a-bcf9-4b98-aabe-22d8a68414c3
https://store-images.s-microsoft.com/image/apps.16823.c532d491-7239-42bb-8731-475ddfb8fb34.84d18d23-331d-421b-958a-ba8c493206db.03cdc046-be08-4eb7-be82-c649c76958c3