Envisioning Workshop Firstline Workers: 1-Day Workshop

Digitalization for everyone? The need for digitalization has been recognized a long time ago but was considered mainly for the knowledge workers. However, there is a huge improvement potential for companies in various industries such as automotive, manufacturing, retail, public sector, healthcare, and others, revealed by the firstline workers enablement. The word ‘firstline’ is not merely a functional description of their activities, but it represents the unique position of these numerous employees in regard to direct customer interaction, product usability and their crucial role in functioning of the daily business.

PwC offers a holistic framework for needs discovery, use case definition and strategic roadmap elaboration tailored to your company’s situation.  

In terms of firstline workers enablement, the need for digitalization usually comes from the employees themselves (bottom-up). So, it’s important to get a clear view on their asks:

• Better connectivity and collaboration without the need for using 3^rd party apps and various devices 
• Work-life balance and flexibility
• New job opportunities technology creates 
• No pressure by adapting to new technologies, the learning culture not on the fly

Implementation of Microsoft 365 solutions is an effective response to the asks coming from firstline workers as they bring the following benefits:

• Better reachability and connectivity of all employees using one single platform to perform daily tasks
• Rebuilt company culture, changed mindset and increased equality of employees for both, firstline and knowledge workers
• Created base to foster new way of working and digital innovation in your company, increased automation, and sustainability level
• Empowering firstline workers through modernized training approaches  

Workshop deliverables and outcomes:

• Understand the value of Microsoft 365 solutions for direct employees at your company
• Identify the ‘pain points‘ your firstline workers have to deal with, using a human-centered approach
• Define and prioritize the potential, high-level use cases tailored to your situation
• Determine requirements with our business analysts
• Ideate and prototype possible firstline workers enablement concept based on the selected use cases
• Develop a roadmap to set the milestones for the implementation of the firstline workers enablement concept

Price estimation: The price is estimated based on the time and effort required for preparation, conduction, and evaluation of the full one-day workshop. The price is subject to change based on the desired scope of the workshop and on the number of planned participants.