Nexer Care 365 – Managed Service for Microsoft Dynamics 365 Customer Engagement

Nexer Care 365 – Managed Service for Microsoft Dynamics 365

From Maintenance to Momentum

Service in Short

Care 365 transforms Dynamics 365 management into a continuous value engine.
We combine AI-enabled operations, business-driven governance, and automated regression testing, to help customers stay ahead of competition and Microsoft releases — with higher quality, lower effort, and faster results.

Always ready. Always improving.

What We Deliver

• Support
  24/7 incident and problem management powered by AI-assisted triage and predictive ticketing to maximize service quality and customer satisfaction.
• Prevent
  Continuous monitoring, health and security checks, and automated anomaly detection safeguard your business and prevent downtime.
• Update
  Automated regression testing and structured release governance accelerate Microsoft wave adoption with reduced business disruption.
• Optimize
  Business efficiency uplift through proactive tuning, AI insights, and Power Platform automation — ensuring every process performs at its best.

AI, Quality, and Effectiveness are built into every Care 365 layer — from detection to resolution to improvement.

Rapid Start & Service Plans

Care 365 FastStart – Live in 10 Days
Environment assessment → Governance setup → Automated testing onboarding → Service Portal activation & AI led Knowledge Transfer.

Get measurable performance and visibility from day one. – Nexer Service Plans

• Essential
  Reliable operations
  24/7 AI-enabled support, SLA-based performance, and proactive monitoring that keeps your business running smoothly.
• Evolve
  Continuous improvement
  Automated testing, regular health and security assessments, and KPI-driven governance for a continuously evolving and resilient platform
• Elevate
  Innovation & automation
  Copilot & Agent enablement, Power Platform innovation, and predictive analytics that turn your Dynamics 365 into a business accelerator.

Customer Value

• 50% faster release adoption with automated regression testing
• 25% lower support costs through AI and automation
• 35% fewer incidents with proactive monitoring
• 4.8 / 5 customer satisfaction — proven quality and trust

Why Nexer

Customer First | Passion | Execution
We don’t just maintain systems — we evolve them with you.
Customer First: measurable business impact at the center.
Passion: our consultants live Dynamics 365 and drive outcomes that matter.
Execution: combining ITIL discipline with agile DevOps and AI-driven service excellence.
“Powered by passionate experts and AI-enabled support, Care 365 keeps our customers smart, fast, and ready for what’s next.”
— Jonas Steffensson, CEO Nexer Enterprise Applications Group

Quick Facts

99.9% uptime | 35% fewer incidents | 4.8 / 5 CSAT | Global delivery: Europe | India | LATAM | US