CGI DME - Device Management and Engineering

CGI’s Device Management & Engineering (DME) professional services are designed to help organizations get started with, or extend their use of, Microsoft 365 by providing the expertise, capabilities, and operational know-how required to modernize end-user device management. The service delivers hands-on guidance and implementation to design, configure, and operate modern device management solutions that support desktops, laptops, tablets, mobile devices, and virtual endpoints.

This offering is intended for organizations seeking to improve reliability, security, and operational efficiency while reducing complexity across their endpoint environments. DME supports customers as they transition from fragmented or legacy device management approaches to standardized, cloud-based models that strengthen endpoint security, improve compliance, and enhance the end-user experience. Proactive maintenance, continuous monitoring, and consistent configurations help ensure devices remain healthy and ready to support business productivity.

CGI’s DME professional services support IT operations teams, security teams, and digital workplace leaders responsible for enabling secure access to productivity applications and services for hybrid and remote workforces. The service is platform and device-agnostic, supporting Windows, macOS, iOS/iPadOS, Android, ChromeOS, and virtual desktop environments. Integration with modern Microsoft cloud technologies enables identity based access, modern provisioning, and scalable device management aligned to evolving workplace requirements.

The service is delivered through a structured engagement model that includes onboarding and access provisioning, environment discovery and baseline assessment, configuration and policy implementation, and operational stabilization followed by ongoing optimization. CGI works closely with customer teams to define device standards, automate repeatable tasks, and establish operational processes and governance. Analytics and AI-assisted insights are leveraged to identify trends, support predictive remediation, and prioritize continuous improvement opportunities.

What differentiates CGI’s Device Management & Engineering professional services is a combination of deep endpoint expertise, proven delivery frameworks, and a flexible engagement approach tailored to each customer’s environment and maturity. With decades of experience delivering professional and managed services, CGI helps customers confidently adopt, extend, and optimize Microsoft 365 device management capabilities, ensuring secure, scalable, and productive end-user computing environments.