Centric Copilot Chatbots & Agents Engagement

Boost productivity and creativity with an AI personal assistant. Microsoft 365 Copilot delivers AI-powered experiences for your business, helping employees save time, collaborate seamlessly, and unlock insights from your data and knowledge across the organization.

In this engagement, Centric works with your team in identifying and prioritizing key use cases and business requirements and building intelligent automation workflows tailored to your specific organizational needs.

Our experts work with your team in identifying use case requirements and helping establish necessary environment configuration and governance for the deployment of Copilot Chatbots and/or Copilot Agents in your organization.

• Opportunity Identification: Define high-impact opportunities for task automation across your organization.
• Workflow Documentation: Document personas, workflows, and success metrics to ensure solution alignment.
• Use Case Prioritization: Identify and prioritize use cases, aligning with business and technology requirements—including advisory on licensing.
• Environment Readiness: Evaluate and configure your environment for Copilot agent deployment.
• Solution Development: Build and implement Copilot agent solutions that meet your goals.
• Knowledge Transfer: Empower your team to manage and extend the solution through targeted training.

• Environment Review & Configuration: Assess and prepare your environment for solution deployment.
• Use Case Analysis: Identify use cases, personas, and prioritize requirements.
• Copilot Agent Development: Build intelligent automation solutions based on your needs.
• Solution Documentation: Provide clear documentation and recommendations.
• Knowledge Transfer: Deliver sessions to support your team’s ongoing success.

• IT:
  • Software and device management
  • IT operations and network performance
  • Helpdesk automation with chatbots
• Finance:
  • Planning, analysis, and compliance
  • Invoice processing and procurement approvals
  • Financial insights and contract review