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Dynamics 365 Customer Service

Effortless customer service: Empower your customers and your agents with the tools they need to ensure quick and accurate resolution, every time.

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Comprehensive Automation for Customer and Field ServiceOntargIT
+2
Package for customer request and field service automation: Microsoft Dynamics 365 Customer Service and Field Service, and our own developments for typical processes.
1 out of 45
CRM Envisioning WorkshopHeartland Business Systems, LLC
+3
Move from your current CRM to Microsoft Dynamics 365 with confidence. HBS delivers a 2-week engagement with a Board-ready business case and migration roadmap.
2 out of 45
Concierge Agent by TTEC DigitalTTEC Digital
+3
Want to improve your Customer's Experience, drive revenue growth and build brand loyalty?
3 out of 45
Copilot Value Prototype EngagementEncore Business Solutions
+3
A collaborative engagement that helps organizations creatively identify and prove where Microsoft Copilot can add value through a small working prototype and measure potential ROI at scale.
4 out of 45
Discovery Call on ORBIS ADA SuiteORBIS SE
+3
Discover the possibilities with ORBIS Automotive, Defence and Aerospace suite (ADA)
5 out of 45
Discovery Call on ORBIS Energy & Utilities SolutionORBIS SE
+3
Professional Services for Dynamics 365 Sales in Energy & Utilities
6 out of 45
Discovery Call on ORBIS Manufacturing SuiteORBIS SE
+3
Discover the possibilities with ORBIS ManufacturingONE, ConstructionONE and RapidValue
7 out of 45
Appeal Processing & Decisioning AgentQuisitive
+3
Accelerate appeal resolution with AI agents, policy intelligence, and Dynamics 365
8 out of 45
Appeal Intake & Classification AgentQuisitive
+3
Quisitive’s AI-Powered Appeal Intake & Classification engagement delivers a production-ready intake foundation designed to ingest, classify, and structure payer appeal requests
9 out of 45
Intelligent Migration Advisor for Microsoft Dynamics 365EY Global
+3
Accelerate your CRM journey
10 out of 45
Customer Self-Service RevolutionColumbus Global US
+3
Empower customers to solve problems on their own terms, 24/7, through intelligent self-service experiences that deflect 30-40% of service volume while improving customer satisfaction and dramatically
11 out of 45
Digital Contact Center & Autonomous Agents on Microsoft – Discovery Assessment by Cluster ReplyReply
+1
Guided assessment to evaluate current operations, identify gaps, and accelerate your AI-powered contact center on Microsoft
12 out of 45
Dynamics 365 Contact Centre as a Service End User TrainingFusion5 Limited
+1
We provide targeted training for your people who will be using the Microsoft contact centre, e.g. Customer Service Agents and Managers. This helps ensure adoption, supporting ROI.
13 out of 45
HCLTech FOCUS Analytics Suite for Dynamics 365 Contact CentreHCL America Inc_HCLT
+3
There are four levels to CCaaS Reporting. MCS Analytics, Dynamics 365 OC Historical Dashboard, FOCUS Lite by HCLTech, and FOCUS by HCLTech. Each level is designed to meet customer's reporting need.
14 out of 45
Dynamics 365 Customer Service AcceleratorTrellisPoint LLC
+1
Fixed-fee Dynamics 365 Customer Service deployment with Microsoft 365 Copilot Service activated.
15 out of 45
Adopción de Agentes de IA en Dynamics 365ENCAMINA S.L.
+3
Servicio de adopción para activar y escalar agentes de IA en Dynamics 365 con Microsoft Copilot, orientado a mejorar la productividad y la eficiencia en los procesos de negocio.
16 out of 45
Microsoft Dynamics 365 Contact Center as a Service: ProofofConceptCampana & Schott GmbH
+1
Pilot project to introduce Microsoft Dynamics 365 Contact Center as a Service – an AI-driven, integrated contact center for outstanding customer service and measurable efficiency.
17 out of 45
Dynamics 365 Healthcare Implementation ServicesPNP Solutions T/as ECLEVA
+3
Implement Dynamics 365 healthcare solutions for providers and payors with patient engagement, care workflows, service automation, reporting, and secure data integration.
18 out of 45
Dynamics 365 Copilot Implementation for Sales & CustomerPNP Solutions T/as ECLEVA
+3
Enable Microsoft Copilot for Dynamics 365 Sales and Customer Service to improve seller and agent productivity with AI-powered summaries, email drafting, case insights, meeting preparation, and guided
19 out of 45
Copilot Studio AI Agent for Dynamics 365 Customer ServicePNP Solutions T/as ECLEVA
+3
Deploy a Copilot Studio AI agent for Dynamics 365 Customer Service to automate routine support, answer questions using trusted knowledge, create cases, and hand off complex issues to service represent
20 out of 45
Dynamics 365 Contact Center & Omnichannel ImplementationPNP Solutions T/as ECLEVA
+3
Implement Dynamics 365 Contact Center and omnichannel service capabilities to connect customers across chat, voice, SMS, social, and digital channels with unified routing, agent productivity tools, Co
21 out of 45
Dynamics 365 Contact Center Optimization 2-Week WorkshopJourneyTeam
+3
JourneyTeam’s tailored AI-Driven Contact Center Optimization Workshop provides everything you need to elevate your service operations using Microsoft Dynamics 365 Contact Center.
22 out of 45
Dynamics 365 Speech Analytics & Call Quality Control Add-onAwara IT Kazakhstan LLP
+3
AI powered call transcription and quality scoring for Dynamics 365 with custom scorecards and compliance control.
23 out of 45
Microsoft Dynamics 365 Contact Center – 3 Day Rapid Assessment by YASH TechnologiesYASH Technologies
+1
Modernize your customer engagement with a fast, structured assessment designed to help enterprises move from fragmented systems to a unified, AI powered Dynamics 365 Contact Center
24 out of 45
Dynamics 365 CRM ImplementationPNP Solutions T/as ECLEVA
+3
Complimentary consultation to evaluate Dynamics 365 CRM processes, customer data, automation opportunities, Copilot use cases, and AI readiness.
25 out of 45
CRM Migration to Dynamics 365 from Salesforce / Zoho / HubSpot / Legacy CRMPNP Solutions T/as ECLEVA
+3
Professional assessment to plan CRM migration from Salesforce, Zoho, HubSpot, or legacy CRM systems to Microsoft Dynamics 365.
26 out of 45
Customer Service 4-Week ImplementationLLP CRM, s.r.o.
+3
Get Dynamics 365 Customer Service live in 4 weeks: cases, SLAs, queues, knowledge base and Copilot—configured, tested and adopted by your team. Fixed-scope delivery by LLP CRM.
27 out of 45
Omnichannel Command CenterColumbus Global US
+3
Omnichannel Command Center unifies voice, chat, SMS, social, and email into a single intelligent service experience on Microsoft Dynamics 365 Customer Service.
28 out of 45
Connected Service TransformationColumbus Global US
+3
Columbus Connected Service Transformation is a 40-week professional services engagement that turns your equipment into connected assets that predict problems before they occur.
29 out of 45
Service Revenue AcceleratorColumbus Global US
+3
Service Revenue Accelerator transforms service from a cost center into your most profitable growth engine on Microsoft Dynamics 365 Sales, Customer Service, and Field Service.
30 out of 45
Service Excellence FoundationColumbus Global US
+3
Service Excellence Foundation unifies fragmented ticketing systems into Microsoft Dynamics 365 Customer Service, giving mid-market organizations enterprise-grade service capabilities.
31 out of 45
AI-Assisted Email to Case Automation for Dynamics 365PNP Solutions T/as ECLEVA
+3
Automate email-to-case creation in Dynamics 365 Customer Service using Power Automate and AI-assisted classification to improve response time, routing, and case tracking.
32 out of 45
AI Customer Service Agent - Retail AcceleratorNexer Group AB
+2
An AI-powered service agent that supports customer service teams in real time with suggested responses, next actions, and relevant customer insights. Directly within the tools they already use.
33 out of 45
AI Store AssistantNexer Group AB
+3
A digital assistant for store associates that provides instant answers on products, stock availability, and promotions. All while guiding customer interactions.
34 out of 45
Flight Path: CRM Envisioning WorkshopPS Hummingbird
+3
Leverage Microsoft Dynamics 365, Power Platform, Copilot, and the Nectar Works delivery framework
35 out of 45
TTEC Digital Launchpad for Agentic CX and Dynamics 365 Contact CenterTTEC Digital
+1
Accelerate agentic CX transformation with TTEC Digital
36 out of 45
Dynamics 365 Cust Serv: 1-Wk ImplementationThe Help Desk San Francisco Bay Area LLC
+1
Dynamics 365 Customer Service implementation service.
37 out of 45
Positive City: 10-Wk Implementation -Inetum (HO)
+1
Une solution complète destinée aus administrations publiques (collectivités, régions, ...) pour un meilleur service aux citoyens.
38 out of 45
Customer Service: 3-Week Proof of ConceptRand Group, LLC
+1
3-week pilot using the Microsoft Catalyst methodology to help visualize how Dynamics 365 can help transform your customer service operations
39 out of 45
Customer Service Support & Remediation: 4-Wk AssessmentRand Group, LLC
+1
Rand Group's Customer Service Support and Remediation offering gives you a single point of contact for all Dynamics 365 Customer Service support services.
40 out of 45
Customer Service Support & Enhancement: 8-Wk AssessmentRand Group, LLC
+1
Rand Group's Dynamics 365 Customer Service Support and Enhancement offering goes beyond break-fix, allowing you to unlock the full potential of your system.
41 out of 45
MazarsNow! Contact Center 8Wk Rapid ImplementationMazars USA
+2
Rapid Implementation of Dynamics 365 Customer Service
42 out of 45
Dynamics 365 Customer Service: 2-Hour BriefingAltriva Solutions
+1
Find out if Dynamics 365 Customer Service is right for your organization.
43 out of 45
On-Prem Dynamics to Dynamics 365: 1-Day AssessmentAltriva Solutions
+3
Receive an expert assessment of what it will take for your organization to migrate from an on-premises Dynamics CRM to Dynamics 365.
44 out of 45
Dynamics Improvement Program: 3-mo ImplementationCatapult Systems, LLC
+3
Catapult experts analyze your specific business situation and provide strategic guidance to optimize and enhance your Dynamics and business applications.
45 out of 45