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Enhance your online business engagement with AI live chat software and real-time messaging platform.
LiveChat is a powerful AI live chat software and customer service platform that enables businesses to communicate with website visitors in real time through chat. Founded in 2002, the software helps companies provide instant support, generate leads, and boost sales conversions.
Key features
Key features include customizable live chat widgets, LiveChat AI and chatbots, automated greetings, canned responses, file sharing, and visitor tracking. The platform integrates with 200+ tools including CRMs, e-commerce platforms, and help desk software like: Microsoft Dynamics 365, Salesforce, Shopify, Wordpress, ChatBot and HubSpot. And if this is not enough, there's LiveChat API waiting for you to build a custom integration or solution.
LiveChat offers a ticketing system for managing inquiries outside live chat hours through integation with HelpDesk, detailed analytics and reporting, and AI-powered chatbot capabilities through integration with ChatBot. The software supports multiple agents, team management, and routing rules to direct customers to the right department.
Available across web, desktop, and mobile apps, LiveChat serves over 36,000 companies worldwide across industries including e-commerce, SaaS, finance, and travel. LiveChat pricing is subscription-based with tiered plans for teams of various sizes.
About us LiveChat is part of the Text product family - it is built by the team behind ChatBot, HelpDesk, KnowledgeBase, OpenWidget and Text. Backed by over 20 years of industry experience, they created an AI-first customer service platform that helps support teams deliver faster, smarter, and more consistent customer experiences.