https://catalogartifact.azureedge.net/publicartifacts/anyroute1582808852184.agentconnect-28e4b1d7-3258-42c9-89e9-9b09c7cc8d50/634f6214-44bd-4fb9-86f8-a534ec2d4354_logo255px.png

AgentConnect

by Anyroute

Connect your Microsoft Copilot Studio agents to phone calls via SIP trunk.

Agent Connect bridges the gap between Microsoft Copilot Studio and telephony. It enables your AI agents to answer phone calls via your existing SIP trunk or PSTN provider — all without Dynamics 365 Contact Center.

How it works:
- Incoming calls arrive via your SBC through Azure Communication Services (Direct Routing)
- Caller speech is transcribed in real-time using Deepgram Nova-3
- Transcriptions are sent to your Copilot Studio agent via DirectLine API
- Agent responses are spoken back using Azure Neural Voices (multilingual)

Key features:
- Multi-language support with automatic language detection
- Connect up to 5 Copilot Studio agents with unlimited phone numbers
- Call transfer to external phone numbers
- Built-in call diagnostics via Azure Log Analytics
- Admin portal for easy configuration
- No Dynamics 365 license required

What you need:
- An Azure subscription
- A SIP trunk or PSTN provider (via SBC)
- A Microsoft Copilot Studio agent

All resources deploy in your own Azure subscription. You maintain full control over your data and infrastructure.