RouteCTRL™ is a fully embedded transportation and field service orchestration platform for Microsoft Dynamics 365 Business Central. It extends Business Central with the tools required to plan, execute, track, and analyze deliveries, pickups, returns, and field service jobs, all within standard ERP workflows.

Built for organizations managing last-mile logistics, fleet operations, and mobile field teams, RouteCTRL™ delivers operational control and visibility while ensuring Business Central remains the single source of truth.

A purpose-built mobile application for operators in the field. Supports offline operation with automatic synchronization, embedded navigation, digital sign-on-glass proof of delivery or service, photo capture, barcode scanning, geotagging, and dispatch check-in and check-out. Operators remain productive and informed even in low-connectivity environments.

Plan routes and field jobs directly from Business Central orders and tasks using automated or manual planning. Consolidate work by location or criteria, validate vehicle capacity and operational restrictions, and track execution with live route visibility and real-time status updates.

RouteCTRL™ integrates with Microsoft Power BI to deliver actionable insights across transportation and field service operations. Analyze route performance, delivery and service completion rates, operator productivity, cost trends, exceptions, and compliance metrics. Reporting models are designed for operational, financial, and management-level analysis, enabling data-driven decision making directly from Business Central data.

Provide customers with a secure portal to track deliveries, pickups, or service jobs in real time. Customers can retrieve proof of delivery or pickup, view live status updates, and submit feedback, improving transparency while reducing inbound support enquiries.

Keep customers and internal stakeholders informed with configurable notifications delivered via Email, SMS, or WhatsApp. Notifications are event-driven and centrally managed from Business Central using configurable templates.

Support safe and consistent operations using configurable operator and vehicle checklists, routine compliance workflows, and reminder processes aligned to real-world transportation and field service requirements.

RouteCTRL™ is modular and continuously evolving, with additional capabilities and integrations released regularly to support growing transportation and field service operations within Dynamics 365 Business Central.