Whatfix Web DAP - Digital Adoption Platform
by Whatfix, Inc
AI-native Digital Adoption Platform built for the modern enterprise
Enterprises spend millions on software, but business outcomes are driven by how well that technology is adopted, not investment alone.
Whatfix helps organizations to close that adoption gap by enabling users to use software effectively in the flow of work, while giving enterprises visibility into where users struggle.
We do this through a unified digital adoption platform that delivers in-app guidance at the moment of need, hands-on simulation training in a risk-free environment, and deep analytics and insights, all powered by AI.
The result is higher productivity, stronger compliance, and maximum ROI from every technology investment.
Key Benefits Experienced By Our Customers:
- 3x faster time to proficiency for a new user
- 37% increase in employee productivity
- 84% reduction in content creation time
- 60% reduction in support queries
*based on the value of DAP white paper
Key Use Cases:
- Change Management - Highlight new features or changes to improve awareness and usage
- Personalized Onboarding - Introduce your users to the application with a tour of all key features
- In-App Guidance - Create interactive, step-by-step tooltips that guide your users across the application
- Self-Service - Provide in-app contextual help to users in their moment of need
- Data-Driven Adoption - Understand your users’ behavior to continuously optimize the experience and improve adoption
Key Features:
Technology: Whatfix authoring platform offers the easiest way to create content. Our intelligent segmentation feature automatically contextualizes flows based on location without any rules or configuration. Algorithmic element detection provides the ability to define walkthrough steps without having to use advanced rules like CSS/jQuery selectors.
Self-hosted deployment: For customers with very stringent security requirements, Whatfix offers the option to host our content on a customer’s self-hosted environment with no connection to public clouds. Whatfix content can be hosted on a customer’s web server or CDN.
Omnichannel experience: Whatfix is not a “walled garden”. We integrate with all of your existing knowledge bases, repositories and provide continuation of user experience across applications.
App-agnostic: We support all Microsoft applications i.e. Microsoft Edge, Microsoft 365, Dynamics 365, Copilot with deployment options across Microsoft Azure Cloud, self-hosted, and on-premise.
Customer's Feedback:
“From day one, Whatfix has truly put us, the customer, first. Their digital adoption platform (DAP) has been instrumental in our digital transformation journey, simplifying complex processes and empowering our teams to achieve more."
Remi Preghenella, Director of Product Documentation & Digital Adoption, Sophos
Accelerate your digital transformation journey with Whatfix — Click on Get it Now!
About Whatfix
Whatfix is the AI-native Digital Adoption Platform built for the modern enterprise. It’s the only platform to unify pre-production simulation training, in-workflow guidance and support, and adoption analytics for continuous optimization, driving business outcomes from enterprise software. Whatfix supports 700+ enterprises, including 80+ Fortune 500s like Shell, Microsoft, Schneider Electric, and UPS Supply Chain Solutions. For more information, visit the Whatfix website.
Whatfix Named a Leader in The Forrester Wave™: Digital Adoption Platforms
Whatfix named as a Customers’ Choice in Gartner® Voice of the Customer Report
