Text - AI Customer Service Platform Support
by Text
Text is an AI customer service platform that combines live chat, AI agent, help desk, and ticketing
Buying signals may be hiding in your support chats. Most teams never see them.
Text is an AI customer service platform that brings live chat, an AI agent, help desk, and ticketing into a single workspace. While most support platforms are built to close tickets, Text is built to close sales.
Support conversations — shipping questions, product comparisons, complaints — are buying signals. Text identifies them, qualifies the intent behind them, and routes them accordingly, so your team spends time on the conversations most likely to convert, not the ones that just need an answer.
The AI Agent resolves orders, returns, and FAQs end to end across multiple languages, posting a 74% resolution rate against a 59% industry average. It detects purchase intent, steps in at checkout hesitation, and recommends next steps without waiting for a human to intervene.
Live Chat surfaces visitor hesitation in real time, triggering proactive outreach before a browser leaves. Copilot keeps agents faster with in-context reply suggestions and conversation summaries. When a human takes over, they inherit the full conversation — no cold starts.
Custom Skills let you define exactly what you want the AI to do — qualify leads, route VIPs, apply discounts — by describing the behavior in plain language. No code required. The Help Desk and Ticketing layer ensures every conversation reaches the right agent with full context, tracked against SLAs, and never lost across channels. Email, chat, and social sit in one unified inbox.
Proactive Campaigns engage visitors based on exit intent, cart value, and browsing behavior. No-code automations connect Text to HubSpot, Slack, Mailchimp, WordPress, Webflow, and more. Reporting separates manual, AI-assisted, and fully automated outcomes — so you know exactly where value is being created.
- AI-first automation: Context-aware AI engine handles up to 80% of routine questions, suggests real-time replies, and speeds up resolution.
- Unified support hub: Live chat, ticketing, automation, and analytics combined in one intuitive workspace.
- Omnichannel experience: Seamless support across chat, email, Messenger, WhatsApp, and ecommerce platforms like Shopify.
- Insightful reporting: Dashboards track key metrics, including response time, CSAT, resolution rates, and agent performance.
