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UST ResolveIQ for Microsoft Dynamics 365

by UST

Less searching, more solving, accelerated incident resolution and improved customer satisfaction

UST ResolveIQ for Microsoft Dynamics 365 enhances service efficiency by connecting insights across tickets, knowledge bases, and internal documentation. The result: faster, more consistent resolutions and fewer escalations.

UST ResolveIQ for Microsoft Dynamics 365 helps service teams spend less time searching and more time solving. Embedded within Microsoft Dynamics 365, this AI-powered assistant analyzes past cases, documentation, and knowledge articles to recommend the next best action—accelerating incident resolution and improving customer satisfaction.


Key features

  • Reduce time to resolution
  • Improve service consistency
  • Minimize escalations
  • Increase customer satisfaction

How it works:

  • Analyzes incident details and identifies patterns from resolved cases
  • Recommends next best actions and guided resolution steps leveraging historical incident patterns, resolved case data and internal troubleshooting documentation.
  • Supports new team members through AI-assisted workflows—reducing dependency on manual training


Built within Microsoft Dynamics 365, UST ResolveIQ for Microsoft Dynamics 365 delivers structured recommendations directly inside your support environment, empowering teams to respond faster, smarter, and with confidence.


About UST

Since 1999, UST has worked side by side with the world's best companies to make a powerful impact through transformation. Powered by technology, inspired by people, and led by our purpose, we partner with our clients from design to operation. Our digital solutions, proprietary platforms, engineering, R&D, products, and innovation ecosystem turn core challenges into impactful, disruptive solutions. With deep industry knowledge and a future-ready mindset, we infuse expertise, innovation, and agility into our clients' organizations—delivering measurable value and positive lasting change for them, their customers, and communities around the world. Together, with 30,000+ employees in 30+ countries, we build for boundless impact—touching billions of lives in the process. Visit us at www.UST.com.

At a glance

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