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Dynamics 365 Customer Service
Effortless customer service: Empower your customers and your agents with the tools they need to ensure quick and accurate resolution, every time.
Get Dynamics 365 Customer Service >
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CRM Foundation
Capgemini Group
+3
Applicable to:
Sales
Customer Service
Customer Insights
The CRM Foundation offering from Capgemini focuses on the ideal preparation of a future Microsoft Dynamics CRM Transformation.
1 out of 60
IBM Customer & Field Service Transformation with Dynamics 365: 5 Months Implementation
IBM Consulting - EA
+3
Applicable to:
Customer Service
Field Service
Customer Voice
IBM Customer & Field Service Transformation helps clients create, deploy, and manage world-class customer service experiences, improve customer satisfaction, and expand relationships.
2 out of 60
Catalyst Envisioning: 1 Week Workshop
Cognizant
+2
Applicable to:
Customer Service
Power Apps
A design thinking lead workshop to envision the most impactful digital transformation for your business
3 out of 60
Microsoft Dynamics 365 Customer Service
Cognizant
+3
Applicable to:
Customer Service
Customer Insights
Customer Voice
Customer Service solutions envisioning, deployment and support services based on Dynamics 365 Customer Service.
4 out of 60
Enable Always on Customer Service: 1-day Workshop
true org cloud
+3
Applicable to:
Sales
Customer Service
Power Virtual Agents
1 Day Workshop to help you Learn, Assess, Configure, & Enable Your Always on Service by connecting Customer / Field / Virtual Agents to take your customer experience from Omnichannel to Always On.
5 out of 60
Telco 360
Tech Mahindra Limited
+3
Applicable to:
Customer Service
Field Service
Project Service Automation
A comprehensive Microsoft Dynamics 365 CRM solution for the Telecommunications Industry
6 out of 60
Wipro Copilot in a Day using Dynamics 365
Wipro Ltd
+3
Applicable to:
Sales
Customer Service
Field Service
The Wipro Copilot in a Day Workshop is designed to help clients learn generative AI for Microsoft Dynamics 365 modules, including Sales, Customer Service, Field Service and Customer Insights.
7 out of 60
Digital Contact Center Ready
Pricewaterhousecoopers LLP
+3
Applicable to:
Customer Service
Customer Voice
Power Apps
Transform customer service interactions with AI and accessible insights.
8 out of 60
HCLTech Biz Apps - Dynamics 365 Capital Markets
HCL America Inc_HCLT
+3
Applicable to:
Sales
Customer Service
Power BI apps
HCLTech offers a scalable and customizable Capital Markets solution that leverages Microsoft Dynamics 365 and the full suite of related Microsoft Business Applications
9 out of 60
D365 for Marketing Deploy: 10+WK Implementation
Axazure
+3
Applicable to:
Marketing
Sales
Customer Service
Dynamics 365 for Marketing Deploy - Implementation - 2 to 4 months - Full implementation
10 out of 60
Safety & Recall Solution
Tech Mahindra Limited
+3
Applicable to:
Customer Service
Power BI apps
Power Apps
The platform captures safety alerts from various data sources, processes for issue detection, and integrates with customer care functions to improve operational efficiency and customer satisfaction.
11 out of 60
HCLTech's Nuance to Microsoft Dynamics 365 CCaaS Migration Assessment Services
HCL America Inc_HCLT
+3
Applicable to:
Customer Service
Customer Insights
Customer Voice
HCLTech's Nuance to Microsoft Dynamics 365 Contact Center Migration Factory help enterprises transition from legacy contact centers to Microsoft Dynamics 365 Contact Center, first co-pilot solution.
12 out of 60
Government Accelerator: 2-Hour Discovery Assessment
HSO
+3
Applicable to:
Customer Service
Power Automate
Power Apps
A cloud-based platform built for Public Sector teams to streamline processes and deliver better services leveraging Microsoft Power Apps
13 out of 60
IN - Unlocking Dynamics 365 with Crayon
Crayon
+3
Applicable to:
Business Central
Customer Service
Customer Insights
We optimize Dynamics 365, simplify customization, and safeguard against email threats.
14 out of 60
Copilot Value Discovery – 3-days workshop
proMX AG
+3
Applicable to:
Marketing
Sales
Customer Service
The Copilot value discovery engagement is a structured service designed to help organizations understand and leverage the transformative power of AI through Microsoft Copilot.
15 out of 60
Wipro Digital Enterprise RapidStart (DERS) Carve-out
Wipro Ltd
+3
Applicable to:
Commerce
Finance
Customer Service
Wipro's Digital Enterprise RapidStart (DERS) solution will help you understand how to reduce cost & complexity during the carve-out transition and helps organizations proceed with minimal challenges.
16 out of 60
Subscribe.Nxt
Tech Mahindra Limited
+3
Applicable to:
Finance
Sales
Customer Service
A subscription-based platform to manage products and services
17 out of 60
Wipro's Microsoft Copilot Information Search and Summarization
Wipro Ltd
+3
Applicable to:
Supply Chain Management
Customer Service
Power Apps
Wipro Information Search and Summarization can help you get quick answers based on the information stored in various locations. This solution enables quicker decision-making, reduces response time.
18 out of 60
DCCP Implementation
Sonata Software Ltd.
+3
Applicable to:
Customer Service
Customer Voice
Power Virtual Agents
Modernize the customer service experience with Sonata’s IntelliKontact.
19 out of 60
HCL Biz Apps - Salesforce Migration to Dynamics 365 - 1hr briefing
HCL Technologies Limited.
+3
Applicable to:
Sales
Customer Service
Power Apps
Cost, flexibility, integration into other systems—these are just a few of the common reasons for migrating to Dynamics 365. HCL can help ensure this is the right move for you and help you migrate.
20 out of 60
DCCP 3-days Assessment
Sonata Software Ltd.
+3
Applicable to:
Customer Service
Customer Voice
Power Virtual Agents
Modernize Customer Service Experience with Sonata’s IntelliKontact Digital Contact Center Platform
21 out of 60
Dynamics 365 for Education: 1-Hr Briefing
true org cloud
+3
Applicable to:
Customer Service
Power BI apps
Power Apps
Free setup, demo, training and migration for Dynamics 365 for Education. True.org Cloud provides an implementation of Dynamics 365 as a fully customizable software for education institutions.
22 out of 60
Application Management Services (AMS)
ALFAPEOPLE
+3
Applicable to:
Finance
Sales
Customer Service
AlfaPeople AMS is a comprehensive managed service that encompasses Customer's Microsoft Dynamics 365 for Sales and Customer Engagement, Power Apps, BI and/or Azure Functional and Technical services.
23 out of 60
MSFT Cloud for Healthcare-10 weeks Deployment POC
Mazik Global Inc.
+1
Applicable to:
Customer Service
Enhance Patient Engagement with Care Coordination - 90 days Deployment Proof of Concept
24 out of 60
Dynamics 365 Sales Complete Implementation- 7 days
true org cloud
+3
Applicable to:
Sales
Customer Service
Power Apps
Dynamics 365 Sales Complete Implementation
25 out of 60
On-Prem to Online Migration: 1-Hr Assessment
Forceworks
+2
Applicable to:
Sales
Customer Service
A Microsoft Pilot Program for smaller migrations: "OnPrem to Online(OP2OL) Factory". Accelerate your digital transformation with FastTrack for Dynamics 365.
26 out of 60
Role-based Copilot for Dynamics 365 - Workshop
proMX AG
+3
Applicable to:
Marketing
Sales
Customer Service
This comprehensive workshop empowers various departments to leverage the advanced capabilities of Microsoft Copilot integrated with Dynamics 365, ensuring enhanced efficiency and productivity.
27 out of 60
MSFT Cloud for Healthcare -10 weeks Deployment POC
Mazik Global Inc.
+1
Applicable to:
Customer Service
Enhance patient engagement with virtual health proof of concept
28 out of 60
Capgemini Microsoft Digital Customer Experience (CX): 4 Wk Assessment
Capgemini Group
+3
Applicable to:
Marketing
Sales
Customer Service
Transform customer experiences across the lifecycle of sales, service, marketing and commerce through truly immersive experiences and the power of data for personalized and real time experiences.
29 out of 60
CRM Booster
Capgemini Group
+3
Applicable to:
Sales
Customer Service
Customer Insights
The CRM Booster offering from Capgemini focuses on unlocking the full potential of Dynamics 365 CRM.
30 out of 60
Dynamics 365 Contact Center Deployment & Support Services
Cognizant
+3
Applicable to:
Customer Service
Power BI apps
Power Automate
Cognizant's Microsoft Dynamics 365 Contact Center Implementation, Upgrade, and Support Services
31 out of 60
Enterprise Contact Center implementation on Dynamics 365
Netwise S.A.
+2
Applicable to:
Sales
Customer Service
The Future of Customer Engagement: Exploring the Digital Contact Center on Dynamics 365
32 out of 60
MSFT Cloud for Healthcare : 4 Days Workshop
Mazik Global Inc.
+1
Applicable to:
Customer Service
Understand the Value of Microsoft Health cloud and Benefits to Providers - 4 day workshop
33 out of 60
HCLTech Biz Apps - Dynamics 365 for Insurance
HCL America Inc_HCLT
+3
Applicable to:
Sales
Customer Service
Power BI apps
A robust Financial Services solution with an unprecedented focus on the insurance industry, PowerInsurance gives your organization a guided, intelligent way to provide personalized service and support
34 out of 60
Dynamics 365: 3-Month Implementation
Publicis.Sapient USA
+3
Applicable to:
Marketing
Customer Service
Customer Insights
Implementation of Dynamics 365
35 out of 60
Smart Invoice Capture for Microsoft Dynamics 365 - 4-Hour assessment
Axapta Masters
+3
Applicable to:
Finance
Customer Service
Power Apps
Automate Invoice Capture with Microsoft Dynamics 365 Finance
36 out of 60
CRM for Bank
Awara IT Kazakhstan LLP
+3
Applicable to:
Sales
Customer Service
Power Automate
Optimize your Bank’s performance with a comprehensive Dynamics 365 solution — CRM for Banking, with integrating credit automation, customer insights and cross-sales.
37 out of 60
TTEC Digital Solution for Dynamics Genesys Integration: 2-Day Implementation
TTEC Digital
+3
Applicable to:
Sales
Customer Service
Field Service
Integrate Microsoft Dynamics 365 and Genesys PureCloud with InteractionSync
38 out of 60
Digital Government Services Platform: 18 Week Implementation Service
Microsoft
+3
Applicable to:
Customer Service
Power Apps
Power Pages
Many governments are evolving and transforming their digital service approach, looking at unified platforms to improve multichannel and predictive services to residents and citizens.
39 out of 60
Atos || Citizen 360 Solution
Atos International SAS
+3
Applicable to:
Marketing
Customer Service
Field Service
360-degree citizen view with real-time notifications, multichannel communication, case management and workflow automation, intelligent analytics, and robust security measure
40 out of 60
Microsoft Dynamics 365 Field Service: 8 Week Implementation
Cognizant
+3
Applicable to:
Customer Service
Field Service
Power Apps
Envisioning, deployment and support services for Microsoft Dynamics 365 Field Service
41 out of 60
CustomerServices: 2-Month Implementação + Copilot
Bizapp
+3
Applicable to:
Customer Service
Customer Voice
Power Virtual Agents
Em 2 meses tenha disponível uma central de atendimento completa com recursos de autoatendimento (base de conhecimento/BOT), multicanal (e-mail, chat, telefone, outros) e CoPilot da Microsoft.
42 out of 60
AXM365 Contact Center Solution - 2 days assessment
Axapta Masters
+3
Applicable to:
Customer Service
Customer Insights
Power Apps
Enhance customer interactions with an AI-powered, cloud-based contact center solution that streamlines communication, boosts agent productivity, and drives operational efficiency.
43 out of 60
Act! CRM Migration Acct/Cont: 2-Day Implementation
MTC
+3
Applicable to:
Sales
Customer Service
Project Service Automation
Two-step, two-day service to migrate account and contact entities from Act! CRM to Dynamics 365.
44 out of 60
HSO Dynamics 365 Sales & Service: 1 Hour Discovery
HSO
+3
Applicable to:
Sales
Customer Service
Field Service
HSO Implementation Consulting Services for Dynamics 365 Sales, Customer Service, Field Service. Customer Insights, Marketing & More
45 out of 60
Upgrade Dynamics 8weeks Implementation w/FastTrack
W-IT SpA
+3
Applicable to:
Sales
Customer Service
Field Service
Modernization of business management from CRM On Premise to Dynamics 365 in the cloud. In order to streamline business work and have all business resources in a single platform.
46 out of 60
Direct to Consumer: 1 Week Assessment
Argano LLC
+3
Applicable to:
Marketing
Finance
Customer Service
Bridge the gap between aspiration and implementation for direct-to-consumer selling
47 out of 60
Microsoft Dynamics 365 Contact Centre Hosted Solution
HCL America Inc_HCLT
+3
Applicable to:
Customer Service
Customer Insights
Customer Voice
To deliver a fully managed, single‑tenant Microsoft Dynamics 365 Contact Centre on Azure that enables secure, scalable, and rapid enterprise adoption with simplified procurement and operations.
48 out of 60
TCS Services for Microsoft Digital Contact Center : 3 week Assessment
Tata Consultancy Services Ltd - Dynamics
+3
Applicable to:
Customer Service
Customer Insights
Power Virtual Agents
A brief assessment to assess the digital transformation of the contact center for a superior customer experience
49 out of 60
CRM Maturity Action Plan: 4-Day Workshop
XRM Vision
+2
Applicable to:
Sales
Customer Service
Through workshops conducted by our CRM Specialists, we will build a portrait of your situation. We will deliver a comprehensive action plan that identifies the next steps of your business evolution.
50 out of 60
Copilot Studio: 1-Day WS
Crm - Konsulterna i Sverige AB
+3
Applicable to:
Sales
Customer Service
Power Virtual Agents
Optimize your business with AI - In this workshop, we start from your organization's needs and help you build business-focused assistants using Copilot Studio.
51 out of 60
Empower Education by Minsait: 1 day Assessment
Minsait
+3
Applicable to:
Marketing
Sales
Customer Service
In this assessment, we demonstrate how to empower students, teachers and administration experience.
52 out of 60
Dynamics 365 Setup and Demo: 10hr Proof of Concept
true org cloud
+3
Applicable to:
Sales
Customer Service
Field Service
Free setup, demo, training and migration for Dynamics 365 across industries.
53 out of 60
Act! CRM Migration All Enti: 4-Day Implementation
MTC
+3
Applicable to:
Sales
Customer Service
Project Service Automation
Four-day implementation service to migrate data for all entities from Act! CRM to Dynamics 365/CRM.
54 out of 60
Concept to Production with Microsoft Copilot studio in 8 Weeks
Capgemini Group
+3
Applicable to:
Customer Service
Power Automate
Power Virtual Agents
AI-powered custom Copilots to enhance your employee & customer experience
55 out of 60
Dynamics 365 Health Check: 2-Wk Assessment
Wipfli LLP
+3
Applicable to:
Sales
Customer Service
Project Service Automation
This engagement explores how to get the most value out of your Dynamics 365 Implementation
56 out of 60
Digital Contact Center
Capgemini Group
+3
Applicable to:
Customer Service
Customer Insights
Power Apps
The Digital Contact Center of the Future with Microsoft and Capgemini
57 out of 60
Dynamics 365 Cost Calculator: 1-Day Assessment
Information Strategies
+3
Applicable to:
Sales
Customer Service
Project Service Automation
Calculating costs for a Dynamics 365 implementation can be confusing. Our calculator provides a starting point for budget analysis and to help categorize the Dynamics 365 apps that you need.
58 out of 60
Modern Experience - Dynamics 365 Sales, Marketing, & Services
Sonata Software Ltd.
+3
Applicable to:
Marketing
Sales
Customer Service
Transform Your Customer Experience with Sonata’s Modern Experience Solutions using Dynamics 365 Sales, Marketing, & Services.
59 out of 60
Sales Accelerator: 7-Day Implementation
enCloud9
+2
Applicable to:
Sales
Customer Service
Perfect for small businesses looking to go live quickly with a full-featured Dynamics 365 for Sales system for up to 15 users.
60 out of 60
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