Zap Time Entry - Case Time Tracking + Timesheet

A very common requirement with Customer Support teams is the ability to track time spent against Cases.
This can help in understanding:

• Which type of Cases are consuming the most time
• Do we need to hire or scale down?
• How much to bill customer for support?

Now we can easily track time spent by your Support agents on Cases using Zap Time Entry App!

Features:

• Easy to add/edit Time-entry Or start Timer from within Case Form

• Easily add/remove fields from Time Entry form using out-of-box form editor

• View Total Time, Billable Time and Non-Billable Time within Case Form/View

• Global Time-Entry Panel to view OR Start/Stop Timers from anywhere

• Real-Time Monitoring of Staff (by viewing whose all timers are running at-present)

• Generate report of time spent on Cases by Agents / time spent on Cases for each Customer within selected time period

• Works with Dynamics 365 Mobile as well as Tablet App