Modern CX for Utilities solution

The REF-OR-M Modern CX for Utilities solution offers a pre-configured, end to end reference solution, tailored to manage comprehensive digital sales and service, to streamline operations in the utilities sector. The Modern CX for Utilities solution comprises of end-to-end process flows for contact and premise management, IoT-enabled smart meter monitoring to gain insights into consumption and proactively detect outages, omni-channel case and SLA management, and meter installation scheduling from successful D365 transformation engagements to achieve greater business value during each phase of customer journey. This is a Pre-packaged solution enabling rapid adoption, faster deployment, reduced TCO, enhanced experience of utilities sector operations.