Crayon Premium Support for Microsoft

Maximize the value and performance of your Microsoft cloud and on-premises solutions with Crayon's expert-led support services. With deep Microsoft expertise and a proven track record supporting thousands of customers, we deliver fast issue resolution, proactive guidance, and personalized attention to ensure your technology runs smoothly.

Key Benefits:

• Microsoft Experts on Your Side: Our team boasts extensive knowledge of the entire Microsoft stack (cloud and on-premises), ensuring efficient troubleshooting and optimization.
• Comprehensive Support: Get comprehensive support for Office 365, Azure, and on-premises software, covering performance, security, and optimization.
• 24/7 Critical Issue Support: Rest assured with round-the-clock support for Sev A incidents, minimizing downtime and disruptions.
• Proactive Case Management & Escalation: We actively manage your support cases, ensuring timely resolution and leveraging our strong Microsoft partnership for efficient escalation.
• Dedicated Customer Success Manager: Enjoy personalized attention, strategic planning, and expert advice from your dedicated CSM.
• One Support Plan: Simplify your support experience with a single plan covering your entire Microsoft environment.

Why Choose Crayon:

• Proven Experience: We support thousands of customers and partners globally, handling millions of licenses and numerous Azure subscriptions.
• Deep Expertise: Our team possesses extensive experience resolving complex issues and escalating to Microsoft when necessary.
• Peace of Mind: We act as your trusted advocate with Microsoft, saving you time and ensuring your issues are addressed promptly and effectively.

Service Details:

• Support Scope: Office 365, Azure, and on-premises Microsoft software
• Business Hours: 7 AM - 7 PM CST (Monday-Friday)
• Sev A: 24/7/365 (For Sev A Cases Only)
• Proactive Case Management: Tiered response times (1/2/4)
• Escalation & Routing: Expert-led escalation and access to Microsoft support resources
• Reporting: Detailed incident reports, trend analysis, recommendations, and scheduled reviews.
• Communication Channels: Email, phone, and dedicated support portal

We offer multiple support plans tailored to your needs. Connect with us to discuss the plan that best suits your environment and support requirements.

• Premium Support (for individual companies)
• Partner Support (for partners supporting multiple end-customers)