https://store-images.s-microsoft.com/image/apps.64466.ba78945f-194a-4ca1-85df-7c28026a9f0f.6d9951c0-0a4e-4ef7-b0f4-274d8640475d.fddea142-194c-4fe9-8b09-116d0f5a8259

UK-Crayon-Support

Crayon UK

Crayon’s Global Support Services (GSS) is a multi-tiered, partner-centric support framework designed to deliver scalable, high-quality technical support across the Microsoft technology stack.

Crayon Microsoft Intelligent and Premium Support Services

Crayon’s Microsoft Intelligent and Premium Support Services are designed to empower organizations with expert-led, scalable, and proactive support across Microsoft 365 and Azure environments. Whether you're a mid-sized business or a large enterprise, our services ensure operational continuity, faster issue resolution, and strategic cloud optimization.

Value Proposition

Crayon delivers globally managed, locally supported Microsoft cloud services that go beyond break/fix. Our support model is built to:

  • Reduce downtime
  • Accelerate adoption
  • Maximize ROI from Microsoft investments

With access to certified experts, proactive monitoring, and direct escalation to Microsoft, customers gain peace of mind and a trusted partner in their digital journey.

Target Audience

  • Mid-to-large enterprises using Microsoft 365 and Azure
  • IT departments seeking 24/7 support and strategic guidance
  • Partners and resellers requiring enhanced support

Deliverables

  • 8x5 or 24/7 break/fix support for Microsoft 365 and Azure
  • Onboarding and activation assistance
  • Licensing and billing guidance
  • Unlimited support requests (Premium tier)
  • Severity-based response SLAs (A/B/C)
  • Direct escalation to Microsoft Premier Support
  • Monthly service reviews and tailored reporting
  • Access to a Customer Success Manager (CSM) or Service Delivery Manager (SDM)
  • Strategic roadmap alignment and optimization recommendations
  • Global call desk for triage and ticket deflection

At a glance

https://store-images.s-microsoft.com/image/apps.64875.ba78945f-194a-4ca1-85df-7c28026a9f0f.42cae1de-826b-40c7-90f3-f1e977bb100a.e3cd201a-ce83-4c1d-9723-2668bba1d65e