https://store-images.s-microsoft.com/image/apps.919.f1ba4153-2e82-44b8-8445-54e2eb44d073.e01f3754-6385-47a3-9520-2d9f6b02b07d.4b9eb6b0-dd1e-47a7-996b-4cd2b3da64ab

AXM Support Automation Agent

by AXM365

Accelerates first-line support by applying AI directly within support tickets.

AXM Support Automation Agent is an AI-driven solution designed to optimize first line support in Microsoft-centric environments. The agent works entirely within support tickets, assisting first line support engineers without directly contacting customers.


Key features:

  • Internal, Ticket-Only AI Support Assistant
  • Automatic Ticket Classification (Incident vs. Change)
  • Change Request Handling
  • Incident Validation and Missing Information Checks
  • Incident Summarization and Context Creation
  • Knowledge-Based Resolution Suggestions
  • Confidence-Based Solution Proposals
  • Engineer-Led Approval and Escalation Management

By automating routine ticket handling, AXM Support Automation Agent allows support teams to focus on complex incidents, improves efficiency, and ensures consistent, high-quality support. Customers are never overwhelmed with automated messages, while all resolutions are reviewed and validated by engineers.


Optimize first line support. Get started today: AXM Support Automation Agent – AXM365

At a glance

https://store-images.s-microsoft.com/image/apps.62519.f1ba4153-2e82-44b8-8445-54e2eb44d073.e01f3754-6385-47a3-9520-2d9f6b02b07d.d703bf3d-f306-482a-aba1-870f46eb9380
https://store-images.s-microsoft.com/image/apps.17796.f1ba4153-2e82-44b8-8445-54e2eb44d073.e01f3754-6385-47a3-9520-2d9f6b02b07d.bc851b52-0856-496f-90dc-c27b57c14420