Extending Microsoft 365 Copilot with Copilot Studio Agents

Extend Microsoft 365 Copilot into Your Core Business Processes

This service is part of the Arkano Copilot Framework, our end-to-end approach to help organizations extend, operationalize, and scale Microsoft 365 Copilot with real business impact. Microsoft 365 Copilot unlocks productivity inside Word, Excel, PowerPoint, and Teams — but its true business impact comes when it is extended into your core systems and real operational workflows. Arkano helps organizations move beyond out-of-the-box Copilot scenarios by designing and building custom extensions using Copilot Studio, advanced prompting strategies, and secure integrations with ERP, CRM, and line-of-business systems. Through a structured PoC or MVP engagement, we deliver a working, business-ready Copilot extension tailored to your organization.

What We Deliver

• During the engagement, Arkano will:
• Define high-impact business use cases for Copilot extension
• Design advanced prompts and grounding strategies to improve response accuracy
• Build custom Copilot Studio agents connected to your business data
• Integrate ERP, CRM, and legacy systems through secure APIs
• Configure governance, permissions, and responsible AI controls
• Deploy and validate a functional intelligent agent ready for user testing

From Productivity Assistant to Business Copilot

By extending Copilot with Copilot Studio, your organization can:

• Query ERP or CRM data directly from Microsoft Teams
• Trigger business processes through conversational AI
• Access contextual insights grounded in enterprise data
• Automate repetitive workflows through intelligent agents
• Enable secure, role-based AI experiences across departments

Arkano combines deep Microsoft expertise with industry understanding to ensure your Copilot extension is technically sound, secure, and aligned with real business outcomes.