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Helpshift - Bots Analytics
https://catalogartifact.azureedge.net/publicartifacts/helpshift.helpshift-bots-analytics-e1ea0482-2d60-492d-b225-28ed6bcbb614/272a6d12-5369-4af4-b0b1-f2606388263d_D6191publishershelpshifthelpshift2Dbots2Danalytics5ff2488b52714f218ee8d724402b6e10.png

Helpshift - Bots Analytics

by Helpshift

(379 ratings)

Offers valuable insights around Bot activities and their performance

Helpshift Bots​ Analytics includes QuickSearch Bot ​and Custom Bot Analytics. The QuickSearch Bot analytics provides insights ​on​ key metrics such as​ invocations, ​​FAQs shown, FAQs read, and overall Deflection​ rate. Custom Bot analytics includes metrics such as invocations, assignments, and outbound messages.

At a glance

https://catalogartifact.azureedge.net/publicartifacts/helpshift.helpshift-bots-analytics-e1ea0482-2d60-492d-b225-28ed6bcbb614/ea7fc80e-100a-48c9-8cee-748a7505e32b_D6191publishershelpshifthelpshift2Dbots2Danalyticsbbed163a63f64fd5ae0eb38678ff2b3c.png
https://catalogartifact.azureedge.net/publicartifacts/helpshift.helpshift-bots-analytics-e1ea0482-2d60-492d-b225-28ed6bcbb614/7398e380-2ef2-4b12-8bc7-534699fb43df_quicksearchbot.png
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