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Support/Dev Integration Platform & Connector
by Quantum Whisper
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Connecting support & development teams has never been easier. Integrate today!
Quantum Whisper connects support (helpdesk) & development teams by integrating line-of-business (LoB) applications.
We provide an integration service that quickly & easily connects applications (cloud or on-premise) to enable teams to enhance communication and sync data.
The most common scenario is the escalation of bugs or issues captured by support that require development resources to fix. By supporting a bidirectional workflow, customers eliminate the “black hole” between support & development teams.
Top Features
- Automatically create new development work items from support cases (all objects, native and custom are supported)
- Automatically establish bidirectional links between support & development apps
- Search & link from support app to exiting development work item
- View development details (e.g., status) from support app
- Automatic notifications
- Much more!
Top Integrations
1. Microsoft Dynamics 365 CRM
2. Salesforce.com
3. ServiceNow ITSM
4. ServiceNow Case Management
At a glance
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https://catalogartifact.azureedge.net/publicartifacts/quantum-whisper.quantumwhisper-383b71f1-f125-454c-bed2-2ff4f268e139/image0_AvailableIntegrations.png
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