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Tikit | Modern IT Service Desk for Microsoft Teams

by Cireson LLC

(240 ratings)

Empower employees to get help faster with AI-powered helpdesk ticketing in familiar Microsoft Teams

Tikit | AI-Powered IT Service Desk for Microsoft Teams

Simplify IT support wherever Teams goes.

Tikit brings IT Service Manager (ITSM), automation, and self-service directly into Microsoft Teams, letting employees and IT teams manage requests without switching tools—boosting adoption and improving the user experience.

Work anywhere, your way

  • Tickets in Teams (desktop, web, mobile)

  • Email-based ticket creation and management via Outlook

  • Full web portal for agents and advanced workflows

Aligned with ITIL best practices

Tikit follows the ITIL framework for industry-standard workflows, approvals, and process automation—helping your organization maintain efficiency and compliance.

Multi-department collaboration

  • Any team can act as agents or users

  • Route tickets across departments and groups

  • Empower teams to resolve requests faster together

Powerful Microsoft 365 integrations

Connect with Power Automate, Power BI, Azure AD, Intune, Excel, and Azure Monitor to automate processes, gain insights, and streamline service delivery.

Key benefits:

  • Convert chats and emails into actionable tickets in seconds

  • Deflect repetitive questions with an AI-powered knowledge base

  • Automate workflows, tasks, and ticket lifecycles

  • Capture accurate info upfront with templates and custom forms

  • Track, report, and optimize across Microsoft 365

“Tikit is absolutely amazing. I have been in the industry for quite some time now and this is the easiest ticketing system to navigate and integrate with Microsoft Products.”


— Isaac Guijosa, Suvida Healthcare

Start your free trial today

Click Get It Now to see how easy modern IT service can be inside Microsoft Teams.

App capabilities

When this app is used, it
  • Can send data over the Internet
  • This app can access personal information on the active message, such as phone numbers, postal addresses, or URLs. The app may send this data to a third-party service. Other items in your mailbox can’t be read or modified.

At a glance

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