GoPhish Cloud Support Hub

GoPhish Cloud Support Hub

Your dedicated support portal for GoPhish Cloud and reNgine Cloud on Azure. Sign in with your Microsoft Entra ID, file support requests, and track SLA compliance - all from a single dashboard.

Easy purchases, no new PO, no new vendor onboarding, same Azure bill.

How It Works

1. Subscribe to a support plan on this page
2. Sign in at support.hailbytes.com with your Microsoft work account
3. File support requests directly from the portal
4. Track SLA status and response times in real time
5. Your entire team can sign in - org-wide visibility with seat-based request filing

Professional Plan - $550/month | $5,500/year

• 3 support seats - designate who can file requests
• 10 requests per month
• 72-hour response SLA (business hours, Mon–Fri)
• Support Hub portal access for your whole team (view access unlimited)
• Priority Discord channel & private Slack channel
• Monthly check-in call (30 min)
• Phone support during business hours
• Custom configuration assistance & deployment troubleshooting

Enterprise Plan - $1,650/month | $16,500/year

Everything in Professional, plus:

• 10 support seats - for larger teams
• 30 requests per month
• 24-hour response SLA (24/7/365)
• Dedicated support engineer (10 hours/month)
• Critical severity support requests
• Quarterly strategic consultations
• Custom integration assistance (SIEM, SOAR, IdP, ticketing)
• Security architecture reviews & feature prioritization
• Executive escalation path

Microsoft Entra ID Single Sign-On

Your team signs in with existing Microsoft work accounts - no separate credentials. Any member of your Azure AD tenant can view support request history. Org admins assign support seats to members who need to file requests.

Works With

• GoPhish Cloud - Enterprise Phishing Simulation Platform (Azure VM)