Azure Managed Services

What is this offer about? Adaptiv's Azure Managed Services encapsulates our commitment to exceptional client support while incorporating ITIL and ITSM best practices. With over a decade of expertise, we've equipped a broad range of sectors - from SME’s to global enterprises with robust Tier 1 to Tier 3 support. This datasheet details our service offerings for Microsoft Azure emphasising our tailored approach to enhance system health and efficiency while optimising support costs.

Who is this for? Challenge 1: High Operation Costs: Businesses facing significant pressure to minimise operational expenses without sacrificing quality or efficiency. This includes the costs associated with maintaining IT infrastructure, securing data, and providing continuous support services. Challenge 2: Technological Adaptation: Businesses wanting to but failing to adapt to rapid technological changes. This challenge involves integrating cutting-edge solutions into existing systems without causing disruptions, requiring a support service that is both agile and knowledgeable about the latest technologies. Challenge 3: Resource Allocation: Limited resources leading to insufficient allocation of internal resources, especially for businesses with limited technical expertise or support staff. This necessitates a support provider that can offer flexible, scalable solutions tailored to the company's specific needs and growth plans.

Our Engagement Model for Managed Services

1. Review: Complete a Health Check to understand your needs, current integration landscape and challenges.
2. Plan: Present a tailored strategy plan that addresses your specific requirements and budget considerations.
3. Onboard: Finalise the support agreement and initiate the Adaptiv onboarding process.
4. Support: Ongoing support and evolution of integration platform in-line with ITIL and ITSM best practices.

At a glance Support Integration Plan: Documentation for seamless integration support, monitoring management of the environment. Health Check: To identify any further risks. Risk Reduction Assessment: Recommendations for enhancing system health and reducing support costs.

BENEFITS: Customised Support: Higher business service availability and increased end-user satisfaction. Efficiency and Uptime: Ensuring maximum system uptime with proactive health checks and monitoring. Avoid project delays: Free your development teams to focus on projects.