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Enterprise SMS/RCS Messaging

by TrueDialog, Inc.

Enhance communication with secure and efficient SMS messaging for businesses.

Built for Microsoft Dynamics 365 Cloud

TrueDialog’s app built for Microsoft Dynamics 365 is the premier SMS solution for both bulk and 1x1 text messages to accounts, contacts, opportunities, leads, and marketing lists.


How It Works

  • Send, schedule, and record 1x1 texts embedded on contact, accounts, opportunities and leads
  • Use short codes and long codes
  • Use Comms Hub to have the team respond to customers together
  • Leverage AI Assistant for suggested responses
  • Create customer service cases from survey answers
  • Use templates or free-form text messages with static or dynamic content
  • Send up bulk messages from journeys
  • SMSopt-out by keyword feature
  • Record SMShistory in the activities timeline on leads, contacts, accounts, andopportunities


Key Features

CAMPAIGN TYPES

  • Bulk Sends
  • 1-to-1, Two Way
  • Manual and Scheduled Sends
  • Clone Campaigns


CONTACT MANAGEMENT

  • Bulk Uploads
  • Create contacts from unknown numbers
  • Single Opt-In
  • Opt-Out Compliance by Keyword


MESSAGES

  • SMS
  • MMS - Send Images, PDFs, Documents, etc.
  • Character Counts
  • Message Templates
  • Static and Dynamic Content
  • TrueDelivery®, message deliverabilitytool
  • Automated Voice- text-to-voice


CAMPAIGN MANAGEMENT

  • Send texts on-demand, pre-scheduled, based on triggers, and in workflows


REPORTING

  • Report on Activities
  • Full Reporting Dashboard in TrueDialog web app


ADMINISTRATION

  • 2FA
  • Users
  • SubAccounts


TrueDialog powers Enterprise-Grade SMS Business Text Messaging for revenue teams to drive engagement across the customer lifecycle, and at scale. Founded in 2008, TrueDialog is a Communications-Platform-as-a-Service (CPaaS) company serving over 2,000 customers in North America that continues to innovate its messaging platform to ensure its leadership position in the industry. The technology is cloud-based and API-centric, powered by an ISO 9001 database and direct carrier connections to deliver 99.9% uptime. Customers use TrueDialog for text message marketing, mass text messaging campaigns, customer service text messaging, and employee communication.

At a glance

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