Enterprise SMS/RCS Messaging

Built for Microsoft Dynamics 365 Cloud

TrueDialog’s app built for Microsoft Dynamics 365 is the premier SMS solution for both bulk and 1x1 text messages to accounts, contacts, opportunities, leads, and marketing lists.

How It Works

• Send, schedule, and record 1x1 texts embedded on contact, accounts, opportunities and leads
• Use short codes and long codes
• Use Comms Hub to have the team respond to customers together
• Leverage AI Assistant for suggested responses
• Create customer service cases from survey answers
• Use templates or free-form text messages with static or dynamic content
• Send up bulk messages from journeys
• SMSopt-out by keyword feature
• Record SMShistory in the activities timeline on leads, contacts, accounts, andopportunities

Key Features

CAMPAIGN TYPES

• Bulk Sends
• 1-to-1, Two Way
• Manual and Scheduled Sends
• Clone Campaigns

CONTACT MANAGEMENT

• Bulk Uploads
• Create contacts from unknown numbers
• Single Opt-In
• Opt-Out Compliance by Keyword

MESSAGES

• SMS
• MMS - Send Images, PDFs, Documents, etc.
• Character Counts
• Message Templates
• Static and Dynamic Content
• TrueDelivery®, message deliverabilitytool
• Automated Voice- text-to-voice

CAMPAIGN MANAGEMENT

• Send texts on-demand, pre-scheduled, based on triggers, and in workflows

REPORTING

• Report on Activities
• Full Reporting Dashboard in TrueDialog web app

ADMINISTRATION

• 2FA
• Users
• SubAccounts